Manager over Conferencing Platform

2 weeks ago

Chicago, United States Request Technology, LLC Full time

NO SPONSORSHIP

Manager M365 SERVICES / Microsoft Teams Platform Manager w/ Audio / Conferencing

SALARY: $150k - $180k plus bonus


LOCATIONS: On site 3 days a week from any of these cities


Dallas /Austin /Houston TX

Chicago, IL

Boston, MA

Palo Alto 94304 / San Francisco / Los Angeles , CA

New York City, NY

Salt lake City, UT

Washington DC

Miami, FL


Looking for an M365 / Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME.

This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams.


  • The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services
  • Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc
  • Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process
  • Continually develops the processes and policies for provisioning
  • Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem
  • Promotes optimal useability of M365 services
  • Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people
  • Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve
  • Works closely with the Security team, prioritizing safety of the firm's systems and content
  • Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations
  • Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization
  • Provides level three support for functional requests relating to M365 collaboration services
  • Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way
  • A coach and mentor to other team members, providing training if required
  • Fosters trust and builds relationships with the other Information Technology teams
  • Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm s culture of continuous improvement

Qualifications & Requirements

  • Bachelor's degree in Computer Science or a related field.
  • 5+ years of M365 product experience
  • Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization
  • In depth knowledge of SharePoint Online and Microsoft Teams is required
  • Holistic knowledge of the M365 Suite is required
  • Knowledge of Intapp Workspaces is helpful
  • PowerShell Scripting
  • Excellent collaboration, interpersonal, and communication skills
  • Proven change management skills
  • Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting

Certificates, Licensures, Registrations

  • M365 certification, such as MS Teams Specialist, SPO Admin and or Development

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