M365 Platform Manager

Found in: Appcast US C2 - 2 weeks ago

Chicago, United States Request Technology, LLC Full time

***We are unable to sponsor for this permanent full-time role***

***Position is bonus eligible***

Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams.

Responsibilities:

Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services

Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc

Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process

Continually develops the processes and policies for provisioning

Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem

Promotes optimal useability of M365 services

Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people

Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve

Works closely with the Security team, prioritizing safety of the firm's systems and content

Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations

Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization

Provides level three support for functional requests relating to M365 collaboration services

Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way

Coach and mentor to other team members, providing training if required

Foster trust and build relationships with the other Information Technology teams

Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm’s culture of continuous improvement

Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes

Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues

Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity

Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made

Attends and contributes to team meetings

Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time

Performs other duties as assigned or required to meet Firm goals and objectives

Qualifications:

· Bachelor's degree in Computer Science or a related field.

· 5+ years of M365 product experience

· Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization

· In depth knowledge of SharePoint Online and Microsoft Teams is required

· Holistic knowledge of the M365 Suite is required

· Knowledge of Intapp Workspaces is helpful

· PowerShell Scripting

· Excellent collaboration, interpersonal, and communication skills

· Proven change management skills

· M365 certification, such as MS Teams Specialist, SPO Admin and or Development

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