Help Desk Technician

2 weeks ago


Fort Worth, United States System Soft Technologies Full time

Job Summary:

The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service Requests.

Experience and preferred qualifications:

  • Experience supporting Windows 10 in an enterprise environment
  • Experience with end-user support of Office 365
  • Experience in case management, working with engineers and management to follow an escalation methodology that determines how and when to involve next-tier support
  • Effective oral and written communication skills
  • Strong customer service/relationship management skills
  • Ability to interact with all levels of employees in the organization, from peers to the most senior leadership
  • Proven ability to provide crisis intervention and de-escalate customer and staff conflicts using listening skills, body language, verbal tone, and coaching
  • An extensive C.J.I.S. background check is required for this position

Requirement:

  • At least two years of experience providing technical support for a Windows 10/Office 365 enterprise environment
  • A+, HDI Support Center Analyst (or equivalent)

  • Help Desk Technician

    4 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    City of Fort WorthHelp Desk - Onsite Technician Zipper Building - Fort Worth, TX Contract - Can be extended. Title: IT Helpdesk Technician Description:Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity...

  • Help Desk Technician

    4 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    City of Fort WorthHelp Desk - Onsite Technician Zipper Building - Fort Worth, TX Contract - Can be extended. Title: IT Helpdesk Technician Description:Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity...

  • Help Desk Technician

    3 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...

  • Help Desk Technician

    3 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...


  • Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...


  • Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...


  • Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...


  • Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...


  • Fort Worth, United States ACH Child and Family Services Full time

    Position Function: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine...

  • IT Help Desk Manager

    3 weeks ago


    Fort Lauderdale, United States PDC Technologies Full time

    Job DescriptionJob DescriptionThe IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a...


  • Fort Worth, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that...

  • IT Help Desk

    2 weeks ago


    Fort Wayne, United States Lasting Change, Inc. Full time

    The IT Help Desk, maintain and support IT and information systems to meet the business needs of the organization. This role requires strong analytical skills and an understanding of Information Systems functions. The IT Help Desk will manage project tasks through all phases of project execution, deploy, maintain, and troubleshoot core business applications,...

  • IT Help Desk

    3 days ago


    Fort Wayne, United States Lasting Change, Inc. Full time

    The IT Help Desk, maintain and support IT and information systems to meet the business needs of the organization. This role requires strong analytical skills and an understanding of Information Systems functions. The IT Help Desk will manage project tasks through all phases of project execution, deploy, maintain, and troubleshoot core business applications,...


  • Fort Atkinson, United States Opportunities, Inc. Full time

    **Overview**: We are seeking a highly motivated and skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong IT support skills and a passion for problem-solving. **Responsibilities**: - Troubleshoot and resolve...


  • Fort Belvoir, United States Lawelawe Management Group LLC Full time

    The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions.Duties:Provide Help Desk reports on the status of all...


  • Fort Eustis, United States By Light Professional IT Services Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide.  By Light is looking for candidates to...


  • Fort Eustis, United States By Light Professional IT Services Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide.  By Light is looking for candidates to...


  • Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...


  • Fort Lauderdale, United States Ghostpunch Games Full time

    Overview: The IT Help Desk Project Coordinator will be responsible for providing technical support and project management to employees within Ghostpunch Games. The role will encompass project management, troubleshooting, maintaining, and implementing a variety of IT systems and services. Collaborative work with other departments and keen attention to current...


  • Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...