IT Help Desk Specialist
2 weeks ago
**Overview**:
We are seeking a highly motivated and skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong IT support skills and a passion for problem-solving.
**Responsibilities**:
- Troubleshoot and resolve hardware and software issues
- Assist with software installations, updates, and configurations
- Perform desktop support tasks such as setting up new workstations and troubleshooting connectivity issues
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Assist with maintaining inventory of hardware and software assets
**Qualifications**:
- Minimum of two (2) years of experience in a technology support role
- Minimum of one (1) year with the following areas:
- Helpdesk ticketing software
- O365 software - MS Office Suite
- VoIP or PBX system
- Antivirus / Endpoint Deployment and Patch
- VMWare - hypervisor and/or virtualization experience
- Experience with manufacturing industry (ERP Preferred)
- Technical Certificates are a Plus
- Reliable transportation for branch or plant on-site troubleshooting
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and take your career to the next level
Pay: $50,000.00 - $52,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation package:
- Yearly bonus
Experience level:
- 1 year
Schedule:
- Monday to Friday
- Morning shift
- No weekends
- On call
Work Location: In person
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