Service Desk Technician

3 weeks ago

Fort Worth, United States CornerStone Technology Talent Services Full time

Job Title: Service Desk Technician

Location: Fort Worth, TX (Onsite)

Pay based on experience: $20-$23/hr.

Schedule: Must be able to work overnight and weekends

CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will monitor the self-service queue for support requests, call users to obtain clarification of request, document and resolve what they can and reassign the rest to the appropriate group. This is an exciting opportunity for someone looking for a company to grow with and further their career goals. We are direct with them, so the hiring process will be quick, easy, and efficient.

Key Responsibilities:

- Responding to incoming telephone calls and emails in a courteous and professional manner to address technical queries and concerns.

- Building strong rapport with users and gathering detailed information to provide remote support efficiently.

- Recording and tracking user identification information and troubleshooting steps to facilitate issue resolution.

- Escalating complex issues promptly to ensure timely resolution.

- Providing hands-on desktop support including software installation, system configuration, and backups to maintain internal user productivity.

- Contributing to IT process improvement initiatives by participating in various IT projects as assigned.

- Adhering to established IT and company protocols and guidelines to ensure data security.

Qualifications:

Education:

- Preferably a College Degree in Computer Science. Relevant work experience in IT administration or technical support may be considered in lieu of a degree.

Experience:

- Minimum of 1 year of prior work experience in a related position such as IT administration or user support.

- Experience in working within a team-oriented and collaborative environment.

- Proficiency in desktop and service operating systems, including Microsoft platforms.

- Familiarity with Helpdesk software and extensive application support experience with M365 Admin, MS Office Suite, Active Directory, and Exchange Admin.

- Knowledge of diagnostic utilities.

Skills and Abilities:

- Proficient in basic computer hardware setup, peripheral installation, and configuration.

- Excellent written and oral communication skills with strong documentation abilities.

- Exceptional interpersonal skills with a focus on building rapport and effective communication.

- Ability to conduct research on various computing issues and present solutions in a user-friendly manner.

- Self-motivated with keen attention to detail.

- Strong troubleshooting, analytical, and problem-solving abilities.

- Ability to prioritize and execute tasks efficiently in high-pressure environments.

- Customer service-oriented approach.

Other Requirements:

- Bilingual proficiency in English and Spanish preferred.

- Availability for after-hours and weekend calls on a rotating schedule.

- Working knowledge of AS400 preferred.

Office Equipment and Software:

- Proficiency in operating PCs, telephones, and various peripherals.

- Familiarity with MS Office applications (Word, Excel, Outlook) and basic computer hardware setup.

Sensitive Information:- Responsible for handling user IDs and passwords.

  • Service Desk Technician

    1 month ago

    Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...

  • Service Desk Technician

    1 month ago

    Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...

  • Service Desk Technician

    1 month ago

    Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...

  • Service Desk Technician

    1 week ago

    Fort Worth, United States AZZ Inc. Full time

    Job DescriptionJob DescriptionCompany DescriptionAZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of...

  • Cable Technician Contractor

    1 day ago

    Fort Worth, United States Cedric's Technician Full time

    **About us** **EXPERIENCE IS REQUIRED MUST HAVE** **This is not a cable buring job it is installation of cable television,internet,phone** Cedric's Technician is a small business in Houston Texas CONTRACTED WITH Charter Spectrum... We are professional, agile and our goal is to work and provide our customers, and vendors with the best of the best Services...

  • Help Desk Technician

    4 weeks ago

    Fort Worth, United States System Soft Technologies Full time

    Job Summary: The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service Requests....

  • Help Desk Technician

    14 hours ago

    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...

  • Help Desk Technician

    1 month ago

    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...

  • Help Desk Technician

    1 month ago

    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...

  • Service Desk Technician II

    2 days ago

    Fort Collins, United States Otter Products Full time

    Overview Otter Products is hiring for a Service Desk Technician to join our incredible IT team! This role will be based in Fort Collins, CO on a hybrid schedule. As the Service Desk Technician II, you will provide the second level of support to end users by handling incidents and service requests that have been escalated by the tier one. You will utilize...

  • HVAC Service Technician

    1 month ago

    Fort Worth, United States BROWN SERVICE COMPANY Full time

    Job DescriptionJob DescriptionBrown Service Company looking for an experienced HVAC technician to run a service truck.  Minimum 5 years experience.  Vacation pay, holiday pay, Health insurance, dental and vision available. 401K 

  • HVAC Service Technician

    1 month ago

    Fort Worth, United States BROWN SERVICE COMPANY Full time

    Job DescriptionJob DescriptionBrown Service Company looking for an experienced HVAC technician to run a service truck. Minimum 5 years experience. Vacation pay, holiday pay, Health insurance, dental and vision available. 401K

  • Residential Plumbing Service Manager

    1 week ago

    Fort Worth, United States Airco Service Full time

    * Plumbing * Fort Worth, TX, USA * $80,000 plus bonus * Salary * Full Time *Benefits: 401(k) 401(k) matching Health, Dental and Vision insurance Health insurance Paid time off* **Job Title:** Residential Plumbing Service Manager **Work Hours:** 7:00am to 5:00 pm, Monday though Friday, some weeknights and weekends **Primary Job Function:** To plan,...

  • Service Advisor

    4 weeks ago

    Fort Worth, United States AutoNation, Inc. Full time

    Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, youll be able to get out from behind the desk and play an active role in the service lane. AutoN Service Advisor, Service Technician, Automotive Sales, Customer Experience, Customer Service, Financial...

  • Field Service Technician

    1 day ago

    Dallas-Fort Worth, United States We Service Full time

    Technicians will be responsible for service calls in the greater DFW metroplex. **Job Duties**: - A strong mechanical background with ability to troubleshoot and diagnose equipment in the field - They must also be able to provide preventative maintenance - Must be able to install new equipment and remove old equipment - Maintain their service truck and...

  • Automotive Technician with Moritz Kia Alliance

    1 week ago

    Fort Worth, United States Kia Veterans Technician Apprenticeship Program (VTAP) Full time

    Job DescriptionJob DescriptionKia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, Kia America, Inc. has established the Kia Veterans Technician Apprenticeship Program (VTAP).Job DescriptionDiagnose, maintain, and...

  • IT Service Desk Manager-Onsite-FTL

    9 hours ago

    Fort Lauderdale, United States SNI Technology Full time

    OVERVIEW Sr. IT Support Services/Service Desk Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team...

  • Help Desk Technician

    1 week ago

    Fort Lauderdale, United States Tech Army, LLC Full time

    Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes...

  • Help Desk Technician

    1 week ago

    Fort Lauderdale, United States Tech Army, LLC Full time

    Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes...

  • Help Desk Technician

    6 days ago

    Fort Lauderdale, United States Tech Army Full time

    Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes...