Customer Intake Associate

2 months ago

Reno, United States AYR Wellness Full time

Company Description

AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.

Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams. Their collective courage and kyndness sets AYR apart. Your career growth at AYR is limitless, and we believe in creating an environment where everyone can flourish and win together.

Job Summary

The Intake position is the initial first point of contact for our Dispensaries. So, you set the tone It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome. Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for cleanliness of the front desk and lobby area.

Duties and Responsibilities

  • Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.
  • Process-in patients and customers by validating identification and entering information into our POS system.
  • Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
  • Provide all new patients/customers with a brief explanation of services.
  • Become well educated with all cannabis products offered and/or be willing to learn
  • Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager
  • Act as the liaison to all departments on security needs
  • Motivated to learn and execute new tasks during downtime

Qualifications

  • Must stay current and adhere to all policies and regulations of the state cannabis agency.
  • Must meet age requirement as outlined by state cannabis agency.
  • Able to pass all background checks as required by state cannabis agency.
  • Able to accommodate scheduling that may include varied shifts, weekends and holidays.
  • Maintain regular and punctual attendance.
  • Must be able to communicate effectively with customers/caregivers and team members.
  • Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
  • Works in a timely manner and strives to increase productivity
  • Demonstrated oral and written communication capabilities

Education

High school diploma/GED required

Experience

1-3 years working in a retail setting or inventory setting

Competencies (Knowledge, Skills, and Attitude)

Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.

Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good

Direct reports

No direct reports

Working conditions

  • Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures
  • Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors

Physical requirements

  • Able to perform general administrative activities
  • Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
  • The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
  • Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
  • Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldnt be possible without our exceptionally talented team. Were proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

recblid 0bg0up1vja8lmua63miq76o2kmyjo2

  • Customer Intake Associate

    6 months ago

    Reno, United States AYR Wellness Full time

    Description Position at Ayr Wellness Company Description AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing...

  • Intake Coordinator

    3 weeks ago

    Reno, United States Renown Health Full time

    Position PurposeThis position's primary function is to screen and process referrals, determine and secure the financial pre-authorizations, review financial policies with patients and/or caregivers, process referral requests and orders from internal and external sources, pre-register patients, and maintain the scheduling for new patient appointments.Nature...

  • Customer Service Representative

    4 weeks ago

    Reno, Nevada, United States AYR Wellness Full time

    Customer Intake Associate Job DescriptionAt AYR Wellness, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Intake Associate. This role is the initial point of contact for our dispensaries, and the successful candidate will be responsible for providing exceptional customer service to patients and customers.Key...

  • Customer Service Associate

    2 months ago

    Reno, United States The Hertz Corporation Full time

    Wage: $15.25/hr monthly commission The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that th Customer Service, Sales Associate, Associate, Service, Customer, Retail, Automotive

  • Customer Service Associate

    2 months ago

    Reno, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Customer Service Associate

    1 week ago

    Reno, Nevada, United States Walmart Full time

    Job Overview:As a Home Team Associate at Walmart, you will be responsible for providing exceptional customer service by greeting customers, offering assistance, and recommending merchandise based on their needs. You will also be responsible for maintaining the Home displays and ensuring they are in proper order throughout the day.Benefits and Perks:At...

  • Customer Service Associate

    4 months ago

    Reno, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    2 months ago

    Reno, United States Roofline Supply and Delivery - Reno Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...

  • Customer Service Associate

    2 months ago

    Reno, United States Roofline Supply and Delivery - Reno Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Customer Support Associate

    3 months ago

    Reno, United States Aerotek Full time

    Overview: Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and Responsibilities The Customer Support Associate is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales...

  • Customer Service Associate

    2 weeks ago

    Reno, United States Hertz Full time $16

    Wage: $16.25/hr + monthly commissionThe Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.Qualifications:Strong oral and written...

  • Retail Customer Service Associate

    1 month ago

    Reno, United States FedEx Full time

    FedEx - JobID: PDX_FEC_304624BE-9576-4810-A1E5-FBDF9177C8BF_241070 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Warehouse Associate

    2 weeks ago

    Reno, United States Mohawk Industries Inc Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...

  • Customer Service Support Associate

    7 hours ago

    Reno, Nevada, United States BakeMark Full time

    About UsBakeMark is a renowned manufacturer and distributor of high-quality bakery ingredients, products, supplies, and services. With over 100 years of experience in the baking industry, we have established ourselves as an industry leader and trusted partner for our customers.Our MissionWe are passionate about delivering exceptional customer service and...

  • Customer Service Sales Associate

    6 months ago

    Reno, United States Hertz Full time

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written communication skills. Must have the...

  • Customer Service Sales Associate

    6 months ago

    Reno, United States Hertz Full time

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Wage: $15.25/hour Qualifications: Strong oral and written communication...

  • Produce Associate

    4 weeks ago

    Reno, Nevada, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Produce Associate to join our team at Walmart. As a Produce Associate, you will play a critical role in ensuring the quality and freshness of our produce offerings, while also providing exceptional customer service to our members.Key ResponsibilitiesMaintain a clean and organized produce...

  • Customer Service Associate Reno Position

    1 week ago

    Reno, Nevada, United States VWX No 4 Limited Partnership Full time

    We are seeking a mature and responsible Customer Service Associate to join our team at VWX No 4 Limited Partnership in Reno.Key Responsibilities:Provide exceptional customer service via phone.Work in a fast-paced environment with a positive attitude.Available to work 32-40 hours per week, including Saturdays.High school graduate or equivalent...

  • Store Loss Prevention Customer Service Associate II

    3 weeks ago

    Reno, United States T.J. Maxx Full time

    T.J. Maxx - 4821 Kietzke Lane 89509 [Asset Protection / Security] As a Loss Prevention Associate at T.J. Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer engagement; Observe...

  • Store Loss Prevention Customer Service Associate II

    2 weeks ago

    Reno, United States TJ Maxx Full time

    T.J. Maxx - 4821 Kietzke Lane 89509 [Asset Protection / Security] As a Loss Prevention Associate at T.J. Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer engagement; Observe...