Customer Support Associate

2 months ago


Reno, United States Aerotek Full time

Overview:

Summary
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities
The Customer Support Associate is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:

* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.

Supervisory Responsibilities
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.

Education and/or Experience
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.

aerotekfsg



  • Reno, Nevada, United States Aerotek Full time

    **Job Summary:**Aerotek is seeking a highly skilled Customer Support Associate to provide exceptional human resource, payroll, and benefits support to our contract employees, clients, and sales teams. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to prioritize tasks and meet deadlines.**Key...


  • Reno, Nevada, United States Savers | Value Village Full time

    About UsSavers | Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are hiring Customer Service Associates to create an awesome experience for...


  • Reno, United States The Hertz Corporation Full time

    Wage: $15.25/hr monthly commission The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that th Customer Service, Sales Associate, Associate, Service, Customer, Retail, Automotive


  • Reno, Nevada, United States Tax Services of America Inc Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Client Support Associate. As a key member of our team, you will be responsible for providing exceptional client experiences and ensuring that our clients receive the highest level of support.Key Responsibilities:Engage with clients to confirm appointments and...


  • Reno, United States Hertz Full time $16

    Wage: $16.25/hr + monthly commissionThe Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.Qualifications:Strong oral and written...


  • Reno, United States Administrative Support Workers Full time

    Position Purpose: This position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate yet expedient manner.The candidate will re-engage patients with techniques in attempting...

  • Customer Support

    3 months ago


    Reno, United States Emser Tile Full time

    Job DetailsJob Location Reno - Reno, NV Position Type Full Time DescriptionKey Responsibilities Assist in day-to-day functioning of branch. Greet customers warmly and ascertain reason for visiting. Build relationships with contractors. Answer all calls to Branch promptly and assist accordingly. Direct customers to the appropriate team member. Use...


  • Reno, Nevada, United States Walmart Full time

    Job OverviewAs a Pharmacy Technician at Walmart, you will play a vital role in ensuring the needs of our customers are met as they entrust us with their prescriptions and health needs. Your responsibilities will include inputting and processing prescriptions, supporting patients with product information, and providing exceptional customer service in our...


  • Reno, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Sales Associate

    4 weeks ago


    Reno, Nevada, United States Sierra Full time

    Customer Experience ExpertAt Sierra, we're passionate about delivering exceptional customer experiences. As a Sales Associate - Customer Experience Expert, you'll play a vital role in creating a welcoming and engaging environment for our customers.Key Responsibilities:Provide personalized service to customers, ensuring their needs are met and...


  • Reno, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...


  • Reno, United States Mohawk Industries Inc Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...


  • Reno, United States Roofline Supply and Delivery - Reno Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...


  • Reno, United States Roofline Supply and Delivery - Reno Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...


  • Reno, United States FedEx Full time

    FedEx - JobID: PDX_FEC_304624BE-9576-4810-A1E5-FBDF9177C8BF_241070 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Reno, United States AYR Wellness Full time

    Company Description AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our...


  • Reno, United States AYR Wellness Full time

    Description Position at Ayr Wellness Company Description AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing...


  • Reno, Nevada, United States Administrative Support Workers Full time

    Job Summary:This role acts as a liaison between Renown Health and its customers, handling inquiries and self-pay collections. The successful candidate will utilize their collection experience and expertise to contact patients in a compassionate yet expedient manner.Key Responsibilities:Collect maximum, targeted dollars on assigned accounts to ensure high...


  • Reno, United States Hertz Full time

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written communication skills. Must have the...


  • Reno, United States Hertz Full time

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Wage: $15.25/hour Qualifications: Strong oral and written communication...