Customer Service Representative

3 weeks ago


Del Rey, United States The Wonderful Company Full time

From tree to table, POM Wonderful delivers a whole lot of health. Known for our iconic double-bubble bottle, we grow, harvest, package, and market fresh pomegranates, pomegranate arils, and a selection of delicious pomegranate-blended juices and teas. With over 9,000 acres in California’s Central Valley, POM Wonderful is committed to unleashing the antioxidant power of our handpicked pomegranates. The Customer Service Representative is the primary interface for distributors, sales, carriers, and warehouses for shipping operations in the North American market. Responsible for order fulfillment processes and customer relationships, this role develops, implements, and coordinates customer service programs and activities. Job Description Communicate with the sales team, carriers, and warehouses via phone or email to manage distributors, special events, and other orders. Process orders and ensure on-time delivery through a network of warehouses and UPS/trucking companies. Plan and arrange shipments. Research and resolve delivery issues, including issuance of credit or sending replacements. Fill out contract forms, determine charges for service requested, and enter customer standard updates. Adjust complaints concerning billing or service rendered, independently investigate and solve service issues. Manage and approve logistics costs for 3rd party logistics providers. Analyze orders and enter orders that align with current stock availability as well as minimize costs. Qualifications Three or more years of industry experience to include Call Center, eCommerce, or logistics. Experience with Order Management systems; Oracle experience is a plus. Excellent problem-solving skills. Comfortable making important decisions independently or with little guidance. Excellent communication and customer service skills. Ability to handle multiple projects simultaneously. High energy and performance level. Working knowledge of Microsoft Office, especially Excel. Bilingual (Spanish/English). Ability to maintain appearance and conduct suitable for a corporate environment. Ability to work occasional evenings, weekends, and travel if necessary. Ability to sit at a desk and use a computer for long periods of time with or without accommodation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information Access to a fully equipped On-site Gym. Opportunities for development and internal mobility. Manager and leadership training, biweekly L&OD webinars, and eLearning offerings. Companywide problem-solving and continuous improvement training. POM Wonderful is the largest grower and producer of fresh pomegranates and pomegranate juice in the United States as well as the worldwide leader in fresh California pomegranates and pomegranate-based products including our 100% pomegranate juices, healthy juice blends, and teas. We grow, handpick, and juice our own pomegranates to ensure the highest quality. POM Wonderful is part of The Wonderful Company, a privately held $6 billion company, which also has other No. 1 brands such as Wonderful Pistachios, FIJI Water, Wonderful Halos, JUSTIN Wine, and Teleflora. To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter, and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr. The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr



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