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Mortgage Support Assistant II

1 month ago

Vienna, United States Navy Federal Credit Union Full time

Overview

To provide administrative support to Supervisory Staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to expedite the processing of mortgage applications. Provide mortgage administration and post-closing assistance. To receive and respond to inquiries from members regarding mortgage applications.

Responsibilities

  • Assist Secondary Marketing with retrieving outstanding Notes and preparing files for delivery, after closing has occurred
  • Assist seasoned MLOs and processors with general processing follow-up functions via phone calls to members or vendors
  • Initiate setup of mortgage applications by printing application and credit report
  • Monitor incoming loan volume; assigning and tracking each loan prior to forwarding
  • Monitor, field and direct phone calls; document as required
  • Pre-qualify and/or take application for member if MLO/processor is unavailable - Limited latitude
  • Prepare marketing materials for mortgage section use in promoting Navy Federal mortgage and equity products
  • Prepare packages for delivery to members, title companies or other parties
  • Provide general mortgage related answers through varied media or in person to members seeking quick responses
  • Review and submit appraisal invoices for payment from vendors
  • Schedule pre-qualification and application appointments for MLOs and processors
  • Send initial disclosures and update mortgage processing system
  • File, fax and copy documents
  • Review, prepare and submit production reports for tracking purposes - Basic research/review
  • Understand and comply with federal and other regulations relating to financial products and services
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Experience in the mortgage lending industry
  • Working knowledge of Navy Federal mortgage and equity applications, products and services
  • Working knowledge of Navy Federal products, services, programs, policies and procedures
  • Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage
  • Licensing System and Registry; includes fingerprinting and background checks
  • Basic skill counseling or interviewing persons concerning financial accounts, products and services
  • Basic skill in Navy Federal Branch Office Member Service Representative functions; training required
  • Effective clerical, technical or administrative skills
  • Effective data gathering and research skills
  • Effective member/customer service skills
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill identifying and using all available forms of communication in a professional manner
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills
  • Effective word processing and spreadsheet software skills

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.