Hotel Sales Coordinator

4 weeks ago

Madison, United States ROI Hospitality Development Full time
Hotel Sales Coordinator

Cambria® Hotel Madison East

What's in it for you?
  • Competitive compensation package with possible bonus plan
  • Hotel discount at locations worldwide
  • Paid time off and holiday pay incentives
  • Professional development and growth opportunities
  • Part-time or full-time hours available
  • Flexible schedule
About this job:

ROI Hospitality is looking for a customer service-oriented Sales Coordinator for our newly renovated 121 room Cambria® Hotel Madison East. As the Sales Coordinator you will fill a pivotal role in driving hotel revenue by supporting Cambria's Sales & Marketing Department. You will assist in selling group blocks, catering services, and banquet facilities. This role will allow you to learn and prepare for a rewarding career in hotel sales

ROI Hospitality team members are passionate about their work and like to have fun If you want to be valued and make a difference...apply today

RESPONSIBILITIES:
  • Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.
  • Create effective sales proposals and conduct property site tours for prospective clients.
  • Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.
  • Cultivate and maintain positive client relationships to promote repeat and referral group business.
  • Provide consistent, exceptional customer service to all internal and external customers.
  • Perform administrative duties including updating sales trace system, producing sales and activity reports, maintaining account and contact information, creating room blocks.
  • Monitor group room blocks and cutoff dates to ensure accurate reports and revenue forecasts.
  • Create and prepare sales & marketing materials.
  • Assist with advertising campaigns and act as social media champion for the property.
  • Manage all billing for group and banquet functions.
  • Prepare group resumes & BEOs to ensure appropriate information is communicated to operations teams for flawless execution.
  • Actively participate in hotel departmental and sales meetings.
  • Assist with front desk operations as needed. May be required to cover front desk shifts.
  • Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.
QUALIFICATIONS:
  • Previous customer facing experience in the hospitality or travel industry, preferably in group sales.
  • Strong understanding of the hotel industry's group room block landscape.
  • Prefer previous experience with hotel sales & property management systems (ChoiceAdvantage/Salesforce Delphi).
  • Excellent organizational skills and attention to detail.
  • Strong ability to multi-task and manage multiple projects at the same time.
  • Super-communicator, both internally and externally, with strong interpersonal skills.
  • Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
  • Passionate, positive, and possess the ability to flex and adapt with a growing organization.
  • Skilled in Microsoft suites of products (Word, Excel, Outlook).
  • Professional demeanor and appearance.

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