Hotel General Manager

1 week ago

Madison, United States Best Western Full time

**Job Title**: Hotel General Manager, EAST TOWNE SUITES Madison, WI

**Job Type**: Salary plus bonus

**Supervisor**: Regional Operations Manager

**About us**

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to ? our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird ?Dogma?:
**The Bird ?Dogma?**
- We Put People First
- We Dependably Drive Results
- We Constantly Keep a Positive Attitude
- We Never Stop Improving, Ever
- We Relentlessly Solve Problems

**Duties & Responsibilities**
- Drive financial performance of the entire business. Prepare annual hotel budget and operations plan.
- Lead and inspire team to deliver a world-class guest experience.
- Develop systems, processes, and procedures to ensure operational excellence in all areas and departments.
- Increase sales and revenue by promoting and marketing the business. Prepare annual sales and marketing plan.
- Hire, develop, train, and empower all team members. Delegate responsibilities and projects.
- Oversee and lead a positive, people-first, and results-driven company culture.
- Manages labor and controllable expenses across all departments.
- Oversee revenue management and strategy on a daily basis.
- Maintain the property in ?like new? condition. Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel. Supervise maintenance, supplies and furnishings.
- Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action. Address problems, including internal conflicts and guest complaints as they arise.
- Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, and wage/benefit.
- Produce daily, weekly and month-end reports; forecasting & marketing strategies.
- Ensure compliance with franchise requirements, licensing laws, health and safety and other statutory regulations
- Maintains a security function which protects both the assets of the hotel and the personal safety of employees and guests.
- Development and implementation of promotions, both internal and external.
- Coordinates with various departments the activities related to group and book business, negotiate rate and service plans to meet budgeted revenue goals.
- Maintains good rapport with local civic groups and companies
- Other duties and responsibilities as assigned by senior management.

**Experience, Skills, and Education**
- 5 years? minimum experience as a General Manager
- Strong experience in both hotel and food & beverage operations
- Proven leadership experience and ability to train, develop, and motivate teams
- Strong financial knowledge and ability to manage a P&L statement
- Selfless, team-oriented, and always eager to improve
- Proven ability to drive sales
- Working knowledge of IT and computer systems
- Good understanding of revenue generation and yield management
- Able to motivate and train team to provide a world-class guest experience

**Please note that this job description is not an exclusive or exhaustive list of all functions that a Hotel General Manager may be asked to perform.

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