Customer Care Researcher

3 months ago

Alpharetta, United States Solvay Full time

Key Name Description Key Name Description Key Name Description -

- Customer Care Researcher

Job ID 12538 **Customer Care Researcher**

Regular We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please

Solvay is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to humanresources.na-us@solvay.com and let us know the nature of your request and your contact information.

Job Overview and Responsibilities

* Act as the first Point Of Contact for all the molding, special testing and analytical and characterization requests for Alpharetta.

* Act as a first technical filter and collaborate with the Core Labs, application labs and CTDs in the definition of the details of the tests requested and the project timeline.

* Communicate relevant sample details and project priority to analytical and processing labs.

* Organize the delivery of the samples. Coordinate with the appropriate lab for the processing, machining and testing of the samples to be tested.

* Provide to the requester an expected completion date for the results within three working days from the creation of the request.

* Facilitate communication between analytical and processing labs and internal customers when necessary.

* Perform sample preparation.

* Plan and conduct specialized testing per specific customer requests as appropriate, in agreement with requester and where capabilities exist internally.

* Keep the management tools for the requests updated: compile the request received and add the LabWare requests as needed.

* Manage the requests to other Solvay laboratories in case of tests that cannot be performed in Alpharetta: inform the laboratory, organize the shipment of the samples and collect the

* results.

* For tests that cannot be performed in Solvay laboratories, coordinate with PCL scientists to search external laboratories, get quotations, organize the shipment of the samples and collect the results.

* Monitor the progress of the tests and the needs of the internal customer, facilitating the interdisciplinary exchange between CTDs, technical representatives and other requesters.

* Provide the results of the tests to the requester.

* Other activities as assigned.

Education and Experience

* High School Diploma.

* Degree in Chemistry, Physical Science or Materials Science would be a plus.

* 2- 5 years of experience working in a polymers laboratory (product development, melt processing, analytical and characterization).

* Knowledge of Solvay product line a plus.

* Experience in managing testing requests with LIMS or similar tools and in exchanging information with internal customers.

* Experience in part failure and polymer failure analysis is a plus.

Skills

* Outstanding customer obsession.

* Ability to effectively work under pressure.

* Demonstrated technical skills in polymer processing or testing.

* Excellent interpersonal, communication and organizational skills.

* Demonstrated proactivity in managing deadlines with a sense of urgency.

* Flexibility work with changing priorities.

* Ability to work with different sample types and materials.

* Ability to quickly develop proficiency in analytical methods at the hybrid level.

Job ID 12538 Customer Care Researcher Regular

  • Research Services Manager

    3 months ago

    Alpharetta, United States National Christian Foundation Full time

    Job DescriptionJob DescriptionHeadquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)(3) charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NCF has received more than $26 billion in contributions and made more than $18...

  • Customer Care Representative

    2 weeks ago

    Alpharetta, United States Georgia Department of Community Health Full time

    Customer Service Associate (Georgia Department of Community Health) This position is a 40-hour full-time, benefited, FLSA non-exempt role within the Student Affairs Division, reporting directly to the Director of Student Affairs. The primary work location will be determined based on departmental needs. Salary: The targeted salary is competitive and based on...

  • Customer Care Advocate

    4 months ago

    Alpharetta, United States Toyota Motor Corporation Full time

    Toyotas Experience Center East Customer Care Team is looking for a passionate and highly motivated Customer Care Advocate. The Customer Care Team ensures all customer requests in which live support is required, are addressed in a personalized and pr Customer Care, Advocate, Communications, Manufacturing, Retail, Customer

  • Customer Care Advocate

    3 weeks ago

    Alpharetta, United States Toyota Deutschland GmbH Full time

    Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for...

  • Customer Care Coordinator

    2 weeks ago

    Alpharetta, United States Jackson Healthcare Full time

    Overview Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care. The Customer Care Coordinator is...

  • Customer Care Coordinator

    3 months ago

    Alpharetta, United States LocumTenens.com Full time

    Job DescriptionJob DescriptionWelcome to a Career Opportunity with LocumTenens.com!  We are a member of the Jackson Healthcare family of companies, the third largest healthcare staff­ing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.  You will find us included among Atlanta's Best Places to Work, ranked...

  • Customer Care Coordinator

    4 weeks ago

    Alpharetta, United States Jackson + Coker Full time

    Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care. The Customer Care Coordinator is accountable for...

  • Customer Care Coordinator

    1 month ago

    Alpharetta, United States Jackson + Coker Full time

    Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.The Customer Care Coordinator is accountable for...

  • Customer Care Coordinator

    1 month ago

    Alpharetta, United States Jackson + Coker Full time

    Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.The Customer Care Coordinator is accountable for...

  • Customer Care Coordinator

    2 weeks ago

    Alpharetta, United States Jackson Healthcare Full time

    Overview Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care. The Customer Care Coordinator is...

  • Customer Care Coordinator

    1 week ago

    alpharetta, United States Jackson + Coker Full time

    Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.The Customer Care Coordinator is accountable for...

  • Customer Care Coordinator

    4 weeks ago

    Alpharetta, United States Jackson + Coker Full time

    Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.The Customer Care Coordinator is accountable for...

  • Customer Care Coordinator

    4 weeks ago

    Alpharetta, United States Jackson + Coker Full time

    Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.The Customer Care Coordinator is accountable for...

  • Customer Care Coordinator

    3 hours ago

    Alpharetta, United States Jackson Healthcare Full time

    Overview Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care. The Customer Care Coordinator is...

  • Customer Care Advocate

    4 weeks ago

    Alpharetta, United States Toyota Full time

    Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for...

  • Customer Care Specialist

    2 weeks ago

    Alpharetta, United States Jackson Healthcare Family of Companies Full time

    Coordinating and Sending Clinician Travel Arrangements and Facilitating Vendor Set-up - 80%Serves as liaison between clinicians and travel team for all aspects of clinician travel throughout return assignments. Communicates with clients and clinician Customer Care, Specialist, Salesforce, Customer Service, Client Relations, Travel, Retail, Healthcare

  • Supervisor, Customer Care

    1 month ago

    Alpharetta, United States F & I Sentinel Llc Full time

    Job DescriptionJob DescriptionTITLE: Supervisor, Customer Care LOCATION: Onsite - Alpharetta, GA, Possibility to go hybrid 1 day/wkREPORTS TO: Manager, Customer Care KEY RELATIONSHIPS AND TEAM: The Customer Care Supervisor will work collaboratively and directly with the operational team and fellow supervisory/management team members for the oversight and...

  • KWFS - Research Analyst

    2 months ago

    Alpharetta, United States Kiewit Full time

    Position Overview As a Research Analyst, you will report to the Business Development Manager and work closely with the entire Business Development and District Leadership Teams. There will be vital interaction to ensure our approach to new work pursuits is an organized and efficient operation. At Kiewit, the scale of our operations is massive. Our...

  • Bilingual Customer Care Advocate

    4 weeks ago

    Alpharetta, United States Toyota Motor Corporation Full time

    Toyotas Experience Center East Customer Care Team is looking for a passionate and highly motivated Bilingual Customer Care Advocate. The Customer Care Team ensures all customer requests in which live support is required, are addressed in a personali Customer Care, Bilingual, Advocate, Communications, Manufacturing, Retail, Customer

  • Client Support Research Specialist

    2 weeks ago

    Alpharetta, United States Solvay Full time

    Position Overview The Customer Care Researcher serves as the primary contact for all inquiries related to molding, specialized testing, and analytical characterization. This role is crucial in ensuring effective communication and coordination between various laboratories and internal stakeholders. Key Responsibilities Act as the initial technical filter,...