Pharmacy Customer Service Associate

3 weeks ago


Lebanon, United States Walgreens Full time

Job Responsibilities: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience: Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience. Operations: Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customers and recommends trade-up and/or companion items. Registers customer purchases, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager. Reports prescription errors to the pharmacist on duty and adheres to Company policies and procedures. Handles telephone calls that do not require personal attention of the pharmacist. Processes manual claims for third-party program prescription services in a timely manner. Ensures compliance with state and local laws regarding regulated products. Constructs and maintains displays, including promotional and seasonal merchandise. Assists with separation of food items and stock rotation. Provides customer service in the photo area. Assists with exterior and interior maintenance by ensuring a clean store condition. Completes special assignments and other tasks as assigned. Training & Personal Development: Earns and maintains PTCB certification through the designated training program. Attends training and completes required continuing education credits. Basic Qualifications: Must be fluent in reading, writing, and speaking English. Requires willingness to work flexible schedule, including evenings and weekends. Preferred Qualifications: Prefer six months of experience in a retail environment. Prefer prior work experience with Walgreens. Prefer good math skills for accurate prescription filling. Prefer good computer skills. Prefer knowledge of store inventory control. Prefer PTCB certification. Additional Information: The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. To see the salary range for this position please click here: Pay Transparency Pharmacy Customer Service Associate. #J-18808-Ljbffr


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