Customer Support Representative

3 weeks ago


Augusta, United States JobRialto Full time

Job description:

Provide high touch customer care for all of our clients Consumer banking customers

Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.

Provide escalation support for Tier 1/Tier 2 Shared Resources team.

Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.

Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.

Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.

Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.

Abide by our clients policies, procedures, and regulatory compliance guidelines.

Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.

Utilize unique specialized skills as needed per direction of management.

Provide exceptional client experience.

Qualifications

Preferred 3+ years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.

General working knowledge of all applicable banking laws and regulations

Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.

Strong oral presentation and training delivery skills in-person and over the phone required

Excellent problem-solving, analytical and critical thinking skills

Demonstrated ability to influence and establish positive working relationships across the organization required

Results oriented in a high-performance team environment

Self-starter and ability to multi-task in a fast-paced environment

Outstanding organization and effective time management skills

Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.

Education: Bachelors Degree



  • Augusta, United States NETSPIDER DIGITAL MARKETING AND CLIENT SERVICES Full time

    Job DescriptionJob DescriptionJob description:& Provide high-touch customer care for all of our clients’ Consumer banking customersManage and prioritize a high volume of casework through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.Provide escalation support for Tier 1/Tier 2 Shared Resources...


  • Augusta, United States Sunbelt Rentals Full time

    **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly...


  • Augusta, Maine, United States COFORGE Marketing Full time

    We at Coforge are seeking Customer Service Representative with below mentioned skill-set and who can work onsite from Augusta, GA location. Role: Customer Service Representative Location: Augusta, GA Mode Of Hire: Full Time Responsibilities Provide high touch customer care for all of our clients. Manage and prioritize a high volume of case work through...


  • Augusta, Maine, United States Poolweb Full time

    **Customer Service Representative** **Posted** **Starting Pay**$ $17.00 **Location**Augusta, ME **About the Role** Our Customer Service Representatives are responsible for handling incoming customer service calls, performing follow-up call and emails, data entry and other tasks necessary to ensure customer satisfaction. You would act as a customer liaison to...


  • Augusta, United States Poolweb Full time

    **Customer Service Representative** **Posted**2021-10-11 **Starting Pay**$15.00 - $17.00 **Location**Augusta, ME **About the Role** Our Customer Service Representatives are responsible for handling incoming customer service calls, performing follow-up call and emails, data entry and other tasks necessary to ensure customer satisfaction. You would act as a...


  • Augusta, United States U-Haul Full time

    Location: 47 Western Ave, Augusta, Maine 04330 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Augusta, United States U-Haul Full time

    Location: 1647 Gordon Hwy, Augusta, Georgia 30906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Augusta, Maine, United States Workoo Technologies Full time

    About the job Remote Customer Service Representative We are looking for a customer service representative to join our team for our remote work. This person will drive customer satisfaction by answering questions, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high...


  • Augusta, Maine, United States AVANGRID , Inc. Full time

    Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic). Processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e. bill payment, usage inqu Customer Care, Representative, Customer, Retail, Skills


  • Augusta, United States Advanced Technology Leaders Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative IIThis is a professional, structured, and fast-paced environment. Customer Service Representatives will provide efficient and accurate servicing of student loan inquiries, perform account updates, and help counsel the customer to establish personalized repayment plans that meet Federal...


  • Augusta, United States Maine Public Employees Retirement System Full time

    Job DescriptionJob DescriptionMaine Public Employees Retirement System (MainePERS) seeks a friendly, energetic, and organized Customer Services Representative to join our Member Services team. The candidate must have an attention to detail and be able to multi-task and redirect focus with frequent phone interruptions. MainePERS is an established,...


  • Augusta, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...


  • Augusta, United States WallStJobs.com Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...


  • Augusta, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...


  • Augusta, United States Performance Food Group Full time

    **Job Attributes** Job ID 52857BR Category Sales Shift 1st Shift Job Type Full Time Location ME Augusta Operating Company Performance NorthCenter **Share this on** **Customer Service Representative** ME Augusta Position Requirements Join a national company with great growth potential! Click here for more info: Responsible for assisting all customers with...


  • Augusta, United States RimTyme Custom Wheels & Tires Full time

    Job DescriptionJob DescriptionGeneral Description: Working in a team environment to manage daily credit activities including processing order forms, explaining rental agreements to customers, maintaining proper due dates, handling and protecting customer privacy, and be responsible for telephone and field collections to ensure rental accounts are current.Our...


  • Augusta, Maine, United States ADP Full time

    ADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in...


  • Augusta, United States Avangrid Full time

    POSITION - Union: Customer Care Representative NUMBER OF OPEN POSITIONS: 14 STARTING RATE: $23.55 **Responsibilities**: - Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic). - Responds to maintenance concerns and emergencies during storm restoration. - Resolves customer problems and complaints...


  • Augusta, United States Carole Fabrics Full time

    Job DescriptionJob DescriptionHunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be...


  • Augusta, United States Carole Fabrics Full time

    Job DescriptionJob DescriptionHunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be...