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Customer Service Representative

3 months ago

Augusta, Maine, United States Poolweb Full time

**Customer Service Representative**

**Posted** **Starting Pay**$ $17.00 **Location**Augusta, ME **About the Role**

Our Customer Service Representatives are responsible for handling incoming customer service calls, performing follow-up call and emails, data entry and other tasks necessary to ensure customer satisfaction. You would act as a customer liaison to assist with ordering and providing product information. You will research and provide product details to customers and resolve any concerns that our customers might face with accuracy and efficiency. You would listen to or read about customer problems and complaints and suggest solutions. In some cases, customer support representatives might refer customers to supervisors, especially when handling complex issues or situations.

**Primary responsibilities include**

Process incoming customer orders via phone, online chat, email, etc.

Provide customers with order status, tracking information and return status.

Handle customer complaints, provide appropriate solutions and follow up to ensure resolution. Keep records of customer interactions.

Perform data entry and work on various types of different projects as needed.

**Ideal Candidate Qualifications include**

Candidates should have excellent people and communication skills and be able to provide problem solving solutions to issues. Candidates should have great computer skills and be able to multitask.

**Physical Demands of the Role**

This position requires the majority of the shift to be seated at a computer terminal. This position will have frequent keyboard use throughout the day and viewing a computer screen for a long period of time.

**Salary and Benefits**

Pay range this position is $15-$17 per hour depending on experience. Typical workdays start at approximately 8:30 am and generally conclude at 5:00 pm, but could be extended during seasonal peaks or as workload requires. Earlier start times and weekend hours may be required.

We offer a competitive benefits package including paid time off, paid holiday time, health insurance with optional dental and vision coverage, and bonuses. We also provide 100% corporate funded IRA plans. The company also pays for all employees to have short- and long- term disability plans as well as life insurance coverage.

**COVID-19 Information**

We have an established COVID-19 protocol in order to maintain as safe of environment for employees as possible. All employees are required to be screened daily for temperatures. Additional sick time off provided for employees obtaining vaccine.

**About the Company**

Aquatic Technology, Inc., is an Augusta, Maine based swimming pool company founded in 1994. We are a second-generation family owned and operated business that has owned swimming pool service companies and retail stores since 1973. Our website, , provides commercial and residential swimming pool supplies, filtration, and aquatic safety equipment to pools worldwide. We are committed to improving the lives of our customers by providing quality service, products, and solutions that earn their trust and build relationships.

**About our Team**

Our staff are at the heart of the company, and we value teamwork, integrity, and positive energy. We know that our overall success depends upon the success of each of our team members. is always on the search for talented employees at every level and anticipates even greater needs in the future. Great talent makes good business, and this is true for us as well. We offer an opportunity for your talent to be recognized and to grow.

**EEO Statement**

ATI is an equal employment opportunity employer which selects the individual who is the best match for a position based on job-related qualifications, without regard to race, color, creed, sex, national origin, religion, sexual preference, age, disability, or other protected group status.