Patient Service Representative
2 months ago
Job DescriptionThe Patient Service Representative - Operations is responsible for discussing insurance coverage, including usual and customary charges, Medicare and Medical Assistance availability, reimbursement options available for services, educating patients regarding the Clinic's billing and credit policies, work with patient's insurance carrier to verify benefits coverage for treatment, and discuss any credit concerns regarding a past due account and make special arrangements if necessary to assure payment will be made in a timely manner.Job RelationshipsReports to the Operations Manager or Director of the service linePrincipal Responsibilities Verify/secure referrals. Verify coverage and benefits prior to treatment. Secure prior-approval and pre-authorizations. Perform review and action of Bad Debt, Collections, and Denials. Maintain proficiency with insurance and billing issues and serve as a resource to providers and staff. Prepare account action worksheets and submit to Patient Accounting for charge corrections. Provide a positive impression to patients about the Clinic's billing department. Enter/edit patient insurance coverage/demographic information when necessary. Inform patients of the Clinic's billing and credit policies. Answer questions that patients may have in regard to insurance coverage and other billing issues. Respond to patient's verbal and written requests in a timely fashion. Maintain statistics. Maintain proficiency with insurance and billing issues by participating in Patient Accounting meetings and training sessions as appropriate. Must be empathetic, yet responsive to patients while adhering to Patient Accounting billing practices and guidelines. Provide coverage at other Springfield Clinic locations as assigned. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience High School graduate or GED required. Minimum two to three (2-3) years experience in medical billing and insurance preferred. Knowledge, Skills and Abilities Ability to handle multiple tasks and prioritize in a fast-paced environment required. Computer skills, including Microsoft Office, preferred. Strong verbal communication and listening skills are required. Knowledge of the computer systems with emphasis on registration and insurance screens. Knowledge of Medicare, medical assistance and other third party payors. Ability to work with patients of all ages in a courteous and professional manner. Must be empathetic, yet responsive to Patient Accounting billing policies and guidelines. Ability to tactfully work with patients with past due accounts. Ability to meet quality and performance guidelines and work with patients in a courteous and professional manner. Must have the ability to maintain composure under stress. Manual dexterity required for use of telephone headset, calculator and computer keyboard. Working Environment Work in office environment. Use of telephone required. Involves frequent contact with staff and the public. Requires siting for long periods of time. Some bending and stretching required. PHI/Privacy LevelHIPAA1
-
Patient Service Representative
1 day ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Baystate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered care and administrative support to our patients and staff.Key ResponsibilitiesManage Patient Flow: Greet patients...
-
Patient Service Representative
2 days ago
Springfield, New Jersey, United States Summit Health, Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Summit Health, Inc. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesGreets Patients and Families: Greet patients and...
-
Patient Service Representative
2 days ago
Springfield, United States Dental Care Alliance Full timeOverview Dental One Associates is looking for a Patient Service Representative to support both our Springfield and Fairfax locations.This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment...
-
Patient Services Representative
2 days ago
Springfield, United States Childrens Dental Health Full timeOverview: Pay: $17-19/hr Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience...
-
Patient Services Representative
1 month ago
Springfield, United States Childrens Dental Health Full timeOverview: Pay: $18 - $22/ hour Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient...
-
Patient Services Representative
3 days ago
Springfield, United States Childrens Dental Health Full timeOverview: Pay: $17-19/hr Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient...
-
Patient Service Representative-Rheumatology
3 days ago
Springfield, United States Mercy Full timeFront Desk M-F, 8a-5p, Full Time- 40/hrs Mercy Clinic Smith Glynn- Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer match Paid PTO for...
-
Patient Service Representative
3 days ago
Springfield, United States Dental Care Alliance Full timeOverview We are looking for a Patient Service Representative in Media, Pennsylvania to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient...
-
Patient Service Representative-Rheumatology
3 weeks ago
Springfield, United States Mercy Full timeOverview:Front DeskM-F, 8a-5p, Full Time- 40/hrsMercy Clinic Smith Glynn- RheumatologySpringfield, MOKey Benefits:Tuition reimbursement up to $2,000 for continuing educationHealth/Dental/Vision available after day oneAnnual contribution of $100 per month to eligible dependent care FSAPaid parental leave for new parents401K with employer matchPaid PTO for...
-
Patient Service Representative
4 weeks ago
Springfield, United States Baystate Health Full time+ **Sign on bonus for candidates with at least 1-year medical receptionist experience.** Baystate Health is looking for a Patient Service Representative to join our Radiology team in Springfield. **SCHEDULE:** + 40 hours + 11pm-7am with rotating weekends **LOCATION** : + 759 Chestnut StreetFloor 1Springfield, MA **RESPONSIBILITIES:** Baystate Healths Patient...
-
Patient Service Representative
1 month ago
Springfield, United States Baystate Health Full time**Sign on bonus for candidates with at least 1-year medical receptionist experience.** Baystate Health, Western Massachusettss premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Brightwood Health Center Team in Springfield, MA....
-
Patient Service Representative
18 hours ago
Springfield, Massachusetts, United States Baystate Health Full timeAbout the RoleBaystate Health is seeking a highly skilled and detail-oriented Patient Service Representative to join our Women's Health Team in Springfield. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesGreet patients and families, ensuring a warm and welcoming...
-
Patient Services Representative
2 weeks ago
Springfield, Massachusetts, United States Trinity Health Full timeEmployment Type:Full timeShift:Night ShiftPosition Overview:Join the dedicated Patient Access team at Trinity Health, where you will play a vital role in ensuring seamless patient experiences. As a Patient Access Representative, you will manage pre-registration, registration, and admission processes for our Emergency Department.Key Responsibilities:Conduct...
-
Full-Time Patient Services Representative
1 week ago
Springfield, New Jersey, United States Immediate Care Walk In Management LLC Full timePosition : Patient Services Representative Reports to : Office Manager Overview : The Patient Services Representative is responsible for welcoming patients, updating insurance details in the database, verifying and assessing health insurance benefits, clarifying payment policies, managing phone communications, and performing various administrative...
-
Patient Service Representative
4 weeks ago
Springfield, United States Mercy Full timeFront Desk M-F, 8a-5p, Full Time- 40/hrs Mercy Clinic Smith Glynn- Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer match Paid PTO for...
-
Patient Service Representative
3 months ago
Springfield, United States Springfield Clinic Full timeJob Description The Patient Service Representative - Operations is responsible for discussing insurance coverage, including usual and customary charges, Medicare and Medical Assistance availability, reimbursement options available for services, educating patients regarding the Clinic's billing and credit policies, work with patient's insurance carrier to...
-
Patient Service Representative- Neuro
6 days ago
Springfield, United States Springfield Clinic Full timeThe Patient Service Representative - Operations is responsible for discussing insurance coverage, including usual and customary charges, Medicare and Medical Assistance availability, reimbursement options available for services, educating patients regarding the Clinic's billing and credit policies, work with patient's insurance carrier to verify benefits...
-
Patient Service Representative
3 months ago
Springfield, United States Springfield Clinic Full timeThe Patient Service Representative - Operations is responsible for discussing insurance coverage, including usual and customary charges, Medicare and Medical Assistance availability, reimbursement options available for services, educating patients regarding the Clinic's billing and credit policies, work with patient's insurance carrier to verify benefits...
-
Patient Service Representative
4 weeks ago
Springfield, United States Mercy Full timeFront DeskM-F, 8a-5p, Full Time- 40/hrsMercy Clinic Smith Glynn- RheumatologySpringfield, MOKey Benefits:Tuition reimbursement up to $2,000 for continuing educationHealth/Dental/Vision available after day oneAnnual contribution of $100 per month to eligible dependent care FSAPaid parental leave for new parents401K with employer matchPaid PTO for...
-
Patient Service Representative
4 weeks ago
Springfield, United States Mercy Full timeOverview: Front Desk M-F, 8a-5p, Full Time- 40/hrs Mercy Clinic Smith Glynn- Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer match Paid...
