Customer Service

4 weeks ago


Dayton, United States channelh.com Full time

**Customer Service - 2nd Shift**

Location Dayton, Ohio, United States Category Customer Service/Administrative Job Id 21104669 To view the status of your application(s), update your profile or re-apply to this position, click . JOB DESCRIPTION **About the role:**

As part of our 2nd you will be working 2nd shift Customer Service team, you will be receiving and making phone calls to ensure shipments are being picked-up and delivered on time.

**Whats in it for you:**

* Up to $18.00/hour

* Paid relocation to any TQL office

* Up to $5,000/yr in tuition reimbursement

* Advancement opportunities with structured career paths and mentoring sessions

* We win wherever we go 2021 **National Top Workplcae**

**What you'll be doing:**

* Handle a high volume of inbound and outbound phone calls

* Facilitate communication with customers, carriers, shippers and receivers to help resolve shipping issues with a high level of professionalism

* Document and manage all tasks in our internal systems

* Drive our customer scorecards and compliance through process adherence and improvements

**What you need:**

* A passion for exceptional customer service with a high attention to detail

* Hall of fame work ethic with a history of excellent attendance

* Ability to take ownership of responsibilities and see tasks through completion

* Excellent communication, multi-tasking and problem-solving skills

* Microsoft Office Suite Outlook, Excel, Word, PowerPoint


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