Customer Service Advisor
3 weeks ago
Summary: Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves providing a high level of communication with customers and co-workers, providing superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned. Duties and Responsibilities: Speak with customers over the phone and in person to gather relevant contacts and repair information needed by the customer. Write up customer's vehicle problems accurately and clearly on Express Write-up, verify customer information. Obtain customer's signature Establish customer's method of payment. Obtain credit approval, if necessary. Notify Assistant Service Manager of incoming work and repair order status Advise customers of necessary repair service including estimates of cost. Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Review repair orders to ensure that work is completed, and additional work and authorization is noted. Review and close service orders for accuracy and completeness. Minimum Qualifications: Previous experience in Truck Service is preferred Experience with Procede or other Heavy-Duty Truck DMS Highly effective verbal and written communications Excellent customer service skills and professional demeanor AA degree, technical school degree, or 1 years of related experience preferred Computer skills to include Outlook, Word, Excel, & Repair Order Processing Truck Country / Stoops Freightliner-Western Star Offers: Competitive Salary Comprehensive Benefit Package 401K Plan with Company Match Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options. Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family. Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply
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Dayton, United States National Accident Helpline Full timeCustomer Service Advisor Kettering Customer Services Full time Permanent **CUSTOMER SERVICE ADVISOR** Here at National Accident Law, we are all about making it right for those who have had an accident that wasnt their fault. Home to National Accident Helpline, our Helpline Advisors are the vitally important first point of contact for our customers and so we...
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Dayton, United States National Accident Helpline Full timeCustomer Service Advisor Kettering Customer Services Full time Permanent **CUSTOMER SERVICE ADVISOR** Here at National Accident Law, we are all about making it right for those who have had an accident that wasnt their fault. Home to National Accident Helpline, our Helpline Advisors are the vitally important first point of contact for our customers and so we...
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Dayton, United States National Accident Helpline Full timeCustomer Helpline Advisor Kettering Customer Services Full time Permanent **CUSTOMER HELPLINE ADVISOR** Here at National Accident Law, we are all about making it right for those who have had an accident that wasnt their fault. Home to National Accident Helpline, our Helpline Advisors are the vitally important first point of contact for our customers and so...
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Dayton, United States National Accident Helpline Full timeCustomer Helpline Advisor Kettering Customer Services Full time Permanent **CUSTOMER HELPLINE ADVISOR** Here at National Accident Law, we are all about making it right for those who have had an accident that wasnt their fault. Home to National Accident Helpline, our Helpline Advisors are the vitally important first point of contact for our customers and so...
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Customer Service Advisor
1 month ago
Dayton, United States Truck Country Full timeSummary: Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians – which involves providing a high level of communication with customers and co-workers, providing superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders,...
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Service Advisor
1 month ago
Dayton, United States Martin Automotive Group Full timeMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location! We believe our continued success and future growth is attributed to our employees. Responsibilities: * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the...
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Service Advisor
19 hours ago
Dayton, United States Martin Automotive Group Full timeMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location! We believe our continued success and future growth is attributed to our employees. Responsibilities: * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the...
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Service Advisor
1 month ago
Dayton, United States Martin Automotive Group Full timeJob DescriptionJob DescriptionMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location! We believe our continued success and future growth is attributed to our employees.Responsibilities: Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as...
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Service Advisor
2 months ago
Dayton, United States Martin Automotive Group Full timeJob DescriptionJob DescriptionMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location! We believe our continued success and future growth is attributed to our employees.Responsibilities: Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as...
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Service Advisor
2 weeks ago
Dayton, United States Martin Automotive Group Full timeJob DescriptionJob DescriptionMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location! We believe our continued success and future growth is attributed to our employees.Responsibilities: Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as...
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Service Advisor
2 weeks ago
Dayton, United States Martin Automotive Group Full timeJob DescriptionJob DescriptionMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location! We believe our continued success and future growth is attributed to our employees.Responsibilities: Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as...
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Service Advisors
2 weeks ago
Dayton, United States Kenwood Dealer Group Inc Full timeAUTOMOTIVE SERVICE ADVISORGREAT CAREER PATH IN SERVICE!Mazda of Dayton 8300 Lyons Ridge Dr., Dayton, Ohio 45458 Shift Into Your New Role as a Service Advisor: Mazda of Dayton is a brand new dealership and we are needing Service Advisors. This position is responsible for selling repairs and related goods and services, handling warranty concerns, and waiting...
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Subaru Service Advisor
4 days ago
Dayton, United States Martin Automotive Group Full timeJob DescriptionJob DescriptionSubaru of Dayton is searching for a Service Advisor to join our team. Come be a part of the Martin Automotive Group family! This is a great opportunity! Earn up to 80k per year! Responsibilities: Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the...
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Subaru Service Advisor
1 day ago
Dayton, United States Martin Automotive Group Full timeJob DescriptionJob DescriptionSubaru of Dayton is searching for a Service Advisor to join our team. Come be a part of the Martin Automotive Group family! This is a great opportunity! Earn up to 80k per year! Responsibilities: Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the...
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Service Advisor
1 week ago
Dayton, Ohio, United States Love's Travel Stops & Country Stores, Inc. Full timeAddress: 2217 South Edwin C Moses Blvd Dayton, OH, 45417 Welcome to Love's OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager....
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Service Advisor
1 week ago
Dayton, Ohio, United States Loves Travel Stops & Country Store Full timeReq ID: 433327Address: 2217 South Edwin C Moses Blvd Dayton, OH, 45417 Welcome to Love's OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care...
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Customer Experience Specialist
2 weeks ago
Dayton, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
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Customer Experience Specialist
2 days ago
Dayton, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
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Customer Service Advisor
1 week ago
Dayton, Ohio, United States RDO Equipment Co. Full timeThis individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.Specific Duties Include:Sell machine maintenance...
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Customer Service Advisor
1 day ago
Dayton, Ohio, United States RDO Equipment Co. Full timeThis individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.Specific Duties Include:Sell machine maintenance...
