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Customer Service Representative

3 months ago

Dayton, United States Vibes And Verbs Full time

About Vibes & Verbs:

Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.

 

Vibes & Verbs is looking for a dedicated and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support to ensure their satisfaction and enhance their experience with our company.

 

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate information about Vibes & Verbs’ services and offerings.
  • Assist clients with placing orders, processing payments, and resolving any issues related to their accounts or services.
  • Maintain a thorough understanding of our products, services, and policies to effectively address customer questions and concerns.
  • Log customer interactions and maintain detailed records of inquiries, complaints, and resolutions in the customer relationship management (CRM) system.
  • Escalate complex or unresolved issues to the appropriate team members or departments, ensuring timely follow-up and resolution.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree in a related field is a plus.
  • Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
  • Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems is a plus.
  • Ability to multitask, prioritize tasks effectively, and work well under pressure in a fast-paced environment.

Benefits:

  • Competitive salary
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Health benefits package
  • Paid time off and holidays

Join Vibes & Verbs and be part of our mission to provide exceptional customer service and build meaningful connections with our clients. If you are passionate about helping others and are eager to start your career in customer service, we’d love to hear from you. Apply now to explore exciting opportunities with us