Lead Customer Service Representative
4 weeks ago
The lead customer service representative must possess the ability to establish and maintain a cooperative working relationship with managers, supervisors, and peers. The individual chosen for this role must be able to meet customer service performance targets and will have demonstrated an enhanced capability in communication, awareness, integrity and relationship building and seek to increase their proficiency in developing leadership skills. The individual selected for this role must be trained in multiple skills to be able to assist peers as needed. The individual must be willing to disrupt their assigned off phone duties and jump back into the queue to assist with increases in call volume. The individual must be coachable and willing to learn. ESSENTIAL FUNCTIONS & RESPONSIBILITES: Perform the work of customer service representative to accomplish work related goals. Manage incoming calls efficiently and assess caller’s needs to achieve satisfaction. Act as a point of escalation when agents have a difficult caller. While in assigned project work, the lead may assist supervisor with various tasks, including training and participating with the daily performance of customer service staff. Research and review accounts for accuracy; prepare reports and communicate progress to the supervisor and manager. Demonstrate courteous and cooperative behavior when interacting with visitors, staff, supervisors and managers. Maintain confidentiality of work related issues and CorVel information. Multi-tasking and performing efficient time management. Communicating effectively, both verbally and in writing. KNOWLEDGE & SKILLS: Must be proficient at the customer service position and have minimal errors. Must maintain and manage above average not ready times. Must have good attendance (less than 7 absences in one calendar year). Must be able to multi-task in a fast-paced environment. EDUCATION & EXPERIENCE: Must be trained in all intake skills. Must have been in their current role for at least six months. About CERiS: CERiS, a division of CorVel Corporation, a certified Great Place to Work Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr
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Customer Service Representative
2 months ago
Fort Worth, United States Guinco Service Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offSavings bankTraining & developmentVision insuranceWellness resourcesCustomer Service Representative - CoordinatorGuinco Service was founded by Jeff Guinn on April 15, 1997. We are a...
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Customer Service Representative
2 weeks ago
Fort Worth, United States Synergistic Designs Full timeWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as possible. Your...
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Customer Service Representative
1 week ago
Fort Worth, Texas, United States Domino's Pizza LLC Full timeAbout the Role:We're seeking a talented individual to join our dynamic team as a Customer Service Representative. As a key member of our pizza delivery team, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Provide top-notch customer service to our valued customers.Work collaboratively with our team to ensure...
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Customer Service Representative
1 week ago
Fort Worth, Texas, United States Nicole Dawson - State Farm Agent Full timeAbout the RoleAs a Customer Relations Representative with Nicole Dawson - State Farm Agent, you will play a crucial role in marketing financial products that manage everyday risks. Your in-depth knowledge of financial products will enable you to provide a consultative approach to educating customers on their financial options. Your analytical skills will...
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Customer Service Representative
5 hours ago
Fort Worth, United States Incora Full timeOur Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. The Customer Service Representative I is...
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Customer Service Representative
3 days ago
Fort Worth, Texas, United States Sodexo S A Full timeAbout the RoleSodexo is seeking a Customer Service Representative to join our team as a Cashier/Food Service Worker. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe environment.Key ResponsibilitiesOperate the cash register and...
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Customer Service Representative
1 day ago
Fort Worth, Texas, United States Trinity Industries Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Trinity Industries. As a Customer Service Representative, you will be the primary contact for customers in the aftermarket railcar parts segment, from initial inquiries to quoting and sales, order processing and post-sales support.Key Responsibilities:Receive...
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Customer Service Representative
3 weeks ago
Fort Worth, United States Pro Mach Full timeContinue Your Career as a Customer Service Representative in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasi Customer Service Representative, Customer Service, Representative, Technology, Client Relations, Retail,...
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Customer Service Representative
6 days ago
Fort Worth, Texas, United States EECU Full timeAbout EECUEECU is a leading community credit union dedicated to providing members with a better way of banking. With over 85 years of experience, we have grown to become one of the largest credit unions in Texas, serving over 277,000 members through 18 financial centers across North Texas.Job SummaryWe are seeking a highly skilled and motivated Call Center...
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Customer Service Representative
6 days ago
Fort Worth, Texas, United States Ashton Woods Full timeJob Summary:We are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. As a key member of our Warranty team, you will be responsible for managing the on-site warranty repair process, ensuring that our customers receive high-quality service and support.Key Responsibilities:Manage the on-site warranty...
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Customer Service Representative
4 days ago
Fort Worth, Texas, United States McKesson Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at McKesson. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers have a positive...
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Customer Service Center Lead
2 weeks ago
Fort Worth, Texas, United States Solis Mammography Full timePosition Overview: The Customer Service Center Lead plays a pivotal role in overseeing and guiding the Patient Access Representatives at Solis Mammography. This role is essential in ensuring that representatives deliver exceptional, compassionate service while adhering to established policies and procedures, which are crucial for customer loyalty and the...
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Customer Service Representative
4 days ago
Fort Worth, Texas, United States Pure Inc. Full timeJob DescriptionAbout Pure Inc.Pure Inc. is a leading provider of energy solutions, dedicated to helping individuals and businesses manage their energy needs. With over 11 years of experience and a strong presence in the industry, we offer a unique opportunity for individuals to grow and develop their careers.Job SummaryWe are seeking a highly motivated and...
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Customer Service Representative
3 days ago
Fort Worth, Texas, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional work environment.Key...
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Customer Service Representative
4 days ago
Fort Worth, Texas, United States David Peterson LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at David Peterson LLC. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships with clients...
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Customer Service Representative
4 weeks ago
Fort Worth, United States Savage Search Associates Full time $35,000 - $42,000Job DescriptionJob DescriptionCompany Overview: We are a leading distribution company in the Dallas-Fort Worth area, dedicated to providing top-quality products and exceptional service to our customers. We are currently seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.Position Overview: As a Customer...
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Customer Service Representative
3 weeks ago
Fort Worth, United States Savage Search Associates Full time $35,000 - $42,000Job DescriptionJob DescriptionCompany Overview: We are a leading distribution company in the Dallas-Fort Worth area, dedicated to providing top-quality products and exceptional service to our customers. We are currently seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.Position Overview: As a Customer...
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Customer Service Representative
3 months ago
Fort Worth, United States HomeTeam Pest Defense Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020597 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, warm work...
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Customer Service Representative
6 days ago
Fort Worth, Texas, United States McKesson Cork Full timeJob Summary:The USON Dedicated Representative is a critical role within McKesson Cork, responsible for delivering exceptional customer service to a limited book of business within the US Oncology Network. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.Key...
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Customer Service Representative
3 weeks ago
Fort Worth, United States Manpower Full timeOur client, an independent specialty pharmacy, is seeking a Customer Service Representative to join their team. The ideal candidate will have excellent communication, organization, and time management skills which will align successfully in the organization. Job Title: Customer Service Representative Location: Fort Worth, TX Pay Range:...