Help Desk Support Specialist
2 weeks ago
Oxford Solutions has an opening for a Help Desk Support Specialist.
In this role, you will provide support to end users on basic help desk related support issues.
Responsibilities
Identify, research and resolve technical problems.
Respond to telephone calls, emails, and personnel requests for technical support.
Perform pro-active monitoring of computer systems through appropriate tools.
Document, track and monitor problems to ensure timely resolutions.
Work directly with customers on resolving technical issues
Requirements
Bachelors Degree in Information Technology or related discipline
1 to 3 years technical and computer-related support or related experience
Working knowledge of ITIL standards or best practices
Experience providing support for the following:
desktops, tools and utilities
Operating systems
Networks and voice services
Security and Disaster recovery
Process control and monitoring
Call Center technologies
Strong analytical, communication, problem solving, and organizational skills
Availability to work rotating shifts and holidays
Service Desk Analyst - Help Desk Support - 24-00368
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