Help Desk Support Specialist

2 weeks ago


Cranberry, United States Oxford Solutions Full time

Oxford Solutions has an opening for a Help Desk Support Specialist.

In this role, you will provide support to end users on basic help desk related support issues.

Responsibilities

Identify, research and resolve technical problems.

Respond to telephone calls, emails, and personnel requests for technical support.

Perform pro-active monitoring of computer systems through appropriate tools.

Document, track and monitor problems to ensure timely resolutions.

Work directly with customers on resolving technical issues

Requirements

Bachelors Degree in Information Technology or related discipline

1 to 3 years technical and computer-related support or related experience

Working knowledge of ITIL standards or best practices

Experience providing support for the following:

desktops, tools and utilities

Operating systems

Networks and voice services

Security and Disaster recovery

Process control and monitoring

Call Center technologies

Strong analytical, communication, problem solving, and organizational skills

Availability to work rotating shifts and holidays

Service Desk Analyst - Help Desk Support - 24-00368

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