Technical Support Specialist

2 weeks ago

Cranberry, United States True Commerce Full time

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

The Support Team at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies. The Technical Support staff offers frontline support to those customers to resolve what may be complex, business-impacting problems. The role of the Technical Support position is to ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources. Above all, this role is responsible for delighting our customers and offering world-class support over the phone and via email on behalf of TrueCommerce.

As a Technical Support Specialist you will:

  • Troubleshoot & Resolve Complex Customer Issues via phone and email (majority via phone)
  • Respond in a highly professional manner to incoming calls, tickets, or chat requests for technical support in a timely fashion.
  • Communicates task/ticket status and issues to client and coworkers; provide updates via NetSuite ERP system.
  • Support and work with various internal departments to ensure a positive customer experience and successful outcome.
  • Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
  • Research and coordinate resolution for integration or mapping issues with the respective internal teams.
  • Participation in a rotating shift amongst your team - support is provided from 8:00 am to 8:00 pm daily. You will be required to work 1 late shift per week.
Technical Support Specialist Requirements for Success:
  • Technical knowledge / Tech Savy
  • Proficient using Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Experience with EDI is not required but preferred.
  • Experience with phone support, call-center support, helpdesk background.
  • Experience with CRM tools for customer ticketing and issue management. (NetSuite preferred but not required)
Must be:
  • Dependable
  • Excellent Productivity
  • Problem Solving/Analysis skills
  • Sense of Urgency
  • Sense of ownership
  • Customer-centric
  • Troubleshooting
  • Self-starter and driven
  • Collaborative


Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our website for additional information.

  • Technical Support Specialist

    4 days ago

    Cranberry Twp, United States True Commerce Full time

    Are you ready to unlock your true potential?Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The Support Team at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and...

  • Civil Technical Specialist

    4 weeks ago

    Cranberry, United States GAI Consultants Full time

    Description GAI Consultants, Inc. is seeking a Civil Technical Specialist to work within our Civil and Environmental Business Sector. The successful candidate will enjoy working in a challenging, fast-paced, and team-oriented environment that will utilize their related experience to develop professionally and grow in today's global environment. This...

  • Tech Support

    3 days ago

    Cranberry, United States True Commerce Full time

    Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The Support Team at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and...

  • Integration Specialist

    5 days ago

    Cranberry Twp, United States True Commerce Full time

    NetSuite Integration Specialist -Support Team Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. TrueCommerce is seeking an Integration Support Specialist who has experience with NetSuite integrations. The Customer Support...

  • Technical & Financial Solutions Specialist

    3 days ago

    Cranberry Twp, United States Herbert Rowland & Grubic Full time

    HRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. We are actively seeking a Technical and Financial Solutions Specialist to join our dedicated team of professionals in Cranberry Township, PA. As a Technical and Financial Solutions Specialist, key responsibilities include: •Support...

  • Customer Support Specialist

    1 month ago

    Cranberry Township, United States HDJ & Associates, Inc. Full time

    Job DescriptionJob DescriptionOur client is seeking a full time (8AM-4PM) Customer Support Specialist/Trianer that is patient, professional, detail oriented, an excellent communicator, and has a genuine desire to help clients be successful. This position will manage help desk tickets and train clients (phone and zoom). All candidates must have taught or is...

  • Customer Support Specialist

    2 weeks ago

    Cranberry Twp, United States Fsi Full time

    ​​ ​​ The best CMMS for healthcare maintenance professionals.​​ Customer Support Specialist About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance...

  • Customer Support Specialist

    5 days ago

    Cranberry Twp, United States Fsi Full time

    ​​ ​​ The best CMMS for healthcare maintenance professionals.​​ Customer Support Specialist About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance...

  • Customer Support Specialist

    2 weeks ago

    Cranberry Township, United States FSI Services Full time

    Job DescriptionJob Description​​​​The best CMMS for healthcare maintenance professionals.​​Customer Support SpecialistAbout Us:At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent...

  • Accounting Specialist

    7 days ago

    Cranberry, United States Creative Financial Staffing Full time

    Accounting Specialist About this Opportunity: We are currently seeking three Accounting Specialists to join our team. These positions are filled with variety and provide ample opportunities for personal and professional growth. As an Accounting Specialist, you will have the chance to work closely with a hands-on Controller who will serve as a great mentor,...

  • Accounting Specialist

    4 days ago

    Cranberry, United States Creative Financial Staffing Full time

    Accounting Specialist About this Opportunity: We are currently seeking three Accounting Specialists to join our team. These positions are filled with variety and provide ample opportunities for personal and professional growth. As an Accounting Specialist, you will have the chance to work closely with a hands-on Controller who will serve as a great mentor,...

  • Project Technical Specialist

    2 weeks ago

    Cranberry, United States GAI Consultants Full time

    Description GAI Consultants is looking for a Structural Engineer to support our Power and Energy Engineering - Substation Group. This position has the ability to work fully remote or hybrid schedule based out of Homestead, PA; Lisle, IL; Overland Park, KS; or Jackson, MI. This person will serve as a structural engineer and project/task manager for structural...

  • Project Technical Specialist

    5 days ago

    Cranberry, United States GAI Consultants Full time

    Description GAI Consultants is looking for a Structural Engineer to support our Power and Energy Engineering - Substation Group. This position has the ability to work fully remote or hybrid schedule based out of Homestead, PA; Lisle, IL; Overland Park, KS; or Jackson, MI. This person will serve as a structural engineer and project/task manager for structural...

  • Product Stewardship Specialist

    1 week ago

    Cranberry, United States PPG Industries Full time

    As the Product Stewardship Specialist, you will work as a member of the product stewardship team with multiple functions to ensure safe handling of PPG products by customers. You will report to the Director, Product Stewardship and you will provide product regulatory compliance support and deliver excellent service to all PPG businesses. Do you have...

  • Water & Wastewater Construction Specialist

    1 week ago

    Cranberry, United States Herbert Rowland & Grubic Full time

    HRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. We are actively seeking a Water & Wastewater Construction Specialist to join our dedicated team of professionals in Cra nberry Township, PA . As a Water & Wastewater Construction Specialist , key responsibilities include: Collaborating with...

  • Accounting Specialist

    2 weeks ago

    Cranberry Twp, United States Creative Financial Staffing Full time

    Accounting Specialist About this Opportunity: We are currently seeking three Accounting Specialists to join our team. These positions are filled with variety and provide ample opportunities for personal and professional growth. As an Accounting Specialist, you will have the chance to work closely with a hands-on Controller who will serve as a great mentor,...

  • Accounting Specialist

    4 days ago

    Cranberry Twp, United States Creative Financial Staffing Full time

    Accounting Specialist About this Opportunity: We are currently seeking three Accounting Specialists to join our team. These positions are filled with variety and provide ample opportunities for personal and professional growth. As an Accounting Specialist, you will have the chance to work closely with a hands-on Controller who will serve as a great mentor,...

  • Project Technical Specialist

    1 month ago

    Cranberry Township, United States GAI Consultants Full time

    GAI Consultants is looking for a Structural Engineer to support our Power and Energy Engineering – Substation Group. This position has the ability to work fully remote or hybrid schedule based out of Homestead, PA; Lisle, IL; Overland Park, KS; or Jackson, MI. This person will serve as a structural engineer and project/task manager for structural...

  • Project Technical Specialist

    3 weeks ago

    Cranberry Twp, United States GAI Consultants Full time

    Description GAI Consultants is looking for a Structural Engineer to support our Power and Energy Engineering - Substation Group. This position has the ability to work fully remote or hybrid schedule based out of Homestead, PA; Lisle, IL; Overland Park, KS; or Jackson, MI. This person will serve as a structural engineer and project/task manager for...

  • Credit Operations Specialist

    1 week ago

    Cranberry, United States PPG Industries Full time

    The Credit Operations Specialist manages the Credit Back Office (CBO) teams for our internal credit team members and our 3rd party vendor for CBO and collections and management of a zone within the Architectural organization. You will provide creative solutions to limit the risk along with proactive collections and problem-solving techniques. This requires...