Guest Experience Manager $100K
2 weeks ago
Guest Experience Manager $100K - $120K annual
6131 Telegraph Rd, Commerce, CA 90040, USA
Req #2606
Thursday, February 29, 2024
Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more
PRIMARY JOB FUNCTIONS
Management
This position is responsible for overseeing Coordinator(s) and Representative(s) within various departments. Responsible for assisting with training, scheduling, rewarding and disciplining of employees. Addresses complaints and resolves problems. Assists with evaluating employee performance.
Carries out managerial responsibilities in accordance with departmental and company policies.
Multi-Departmental Project Management
Serves as a resource and assists the Director of Guest experience with strategy planning, project management/execution, problem-solving and some administrative duties, spanning across multiple departments, including: Marketing/Advertising, Special Events & Promotions, VIP Host Program, Hospitality, and more.
Assist in the oversight of numerous initiatives aimed at enhancing the guest experience
Utilizing project management software, as well as good sense and intuition, to stay on track and accountable to all project stakeholders.
Communication
Communicates all Guest Experience information to all relevant operating departments to ensure timely coordination and assures that appropriate personnel are equipped to address customer concerns.
Establishes an effective working relationship with all operating departments.
Maintains relationships with agencies and external vendors.
Understands and follows departmental and Company policies and procedures.
Responds to guest inquiries via e-mail or social media in a timely fashion.
Consistently demonstrates superior customer service skills.
Budgeting
Assist in the management of all aspects of departmental budgets (including forecasting and reconciling).
Generate necessary purchase orders, check requests and support material to ensure invoices are paid.
Data Reporting
Creates, manages and modifies reports that measure business development and gaming growth on a timely basis, as needed.
Continually examine and evaluate Marketing/Promotion and Special Event results and provide recommendations on how to develop or modify current or new programs.
Performs all other duties as assigned by Director of Guest Experience.
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
Bachelor’s Degree in Marketing, Business or related field.
Five (5) to Seven (7) years’ experience in a major Casino Gaming or Resort environment (property or organization with revenues larger than $250 million per year), with a proven track record of increasing revenues.
OTHER REQUIREMENTS
Experience working in luxury resorts preferred.
Experience working with customer loyalty programs highly preferred.
Must have strong leadership, organizational, communication, human relations, and decision-making skills.
Must be organized and detail oriented.
Exceptional service attitude and superior people skills.
Must have public speaking experience.
Self-starter with a strong sense of urgency in tackling challenges.
High level of professionalism.
Ability to work calmly in difficult, high-pressure and high-stress situations.
Must be able and willing to work a flexible schedule, to include evenings, weekends and holidays.
Possess a valid state-issued driver’s license.
Willing to travel and participate in training as recommended or required.
Must have a Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
SCHEDULED HOURS
Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.
6131 Telegraph Rd, Commerce, CA 90040, USA
#J-18808-Ljbffr
-
Business Development Manager
3 weeks ago
Commerce, United States Cypress HCM Full timeJob DescriptionJob DescriptionBusiness Development ManagerPosition Overview: Work and communicate with the company President to achieve sales and profit budget/objectives. Responsibilities:Identifies new business opportunities to maximize profitability and achieve company growth objectives. Utilizes internal resources to help develop new business by...
-
Co Manager>
2 weeks ago
Commerce, United States RaceTrac Full timeRaceTrac - 30580 Hwy. 441 South [Assistant Store Manager] As a Co Manager at RaceTrac, you'll: Oversee the day to day operations and sales of a high volume convenience store retail outlet; Assist in leading and supervising a team of employees; Drive profitability, develop people, and ensure the highest level of guest service; Assist with supervising and...
-
Infant Teacher
5 days ago
Commerce City, United States The Learning Experience Full timeLead Teachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families, and communities. Our passionate teachers use a growth mindset to develop young minds and inspire a love of learning. Role Responsibilities: * Lead an infant...
-
Casino Supervisor $78k
12 hours ago
Commerce, United States Commerce Casino Full timeCommerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k),...
-
Bartender>
4 days ago
Commerce, United States Longhorn Steakhouse Full timeLonghorn Steakhouse - 30769 Hwy 441 South [Barback / Beverage Server / Banquet Attendant] As a Bartender at Longhorn Steakhouse, you'll: Mix, garnish and serve alcoholic and non-alcoholic drinks; Guide guests through menus, demonstrating thorough knowledge of the food and beverages; Keep the bar stocked and clean; Adhere to company standards for serving...
-
Infant Teacher
5 days ago
Commerce City, United States The Learning Experience #200 Full timeLead Teachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families, and communities. Our passionate teachers use a growth mindset to develop young minds and inspire a love of learning. Role Responsibilities: Lead an infant...
-
Lead Teacher
2 weeks ago
Commerce City, United States The Learning Experience #200 Full timeJob DescriptionJob DescriptionLead Teachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families, and communities.Our passionate teachers use a growth mindset to develop young minds and inspire a love of learning.Role...
-
Infant Teacher
2 weeks ago
Commerce City, United States The Learning Experience #200 Full timeJob DescriptionJob DescriptionLead Teachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families, and communities.Our passionate teachers use a growth mindset to develop young minds and inspire a love of learning.Role...
-
HR Admin
2 days ago
Commerce, United States American Security Force Full timeJob description At American Security Force, Inc. we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. American Security Force, Inc. offers so much more than just a job. We offer careers....
-
Materials Management Manager
6 days ago
Commerce, United States McCormick & Company Full timeYou may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work. We are looking to hire a Department...
-
CORE Manager
3 weeks ago
Commerce, United States AltaMed Full timeJob Description Work Boldly. Live Brilliantly. At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling...
-
MARKETING MANAGER
2 weeks ago
Commerce, United States stylecareers Full timeWe are looking for a creative and data-driven marketer to own the majority of the marketing funnel for our company. You will manage and create the brand image, oversee attracting site traffic converting that traffic into new leads for the business and passing on those leads to the sales teams and in house teams to further develop. You will lead the go to...
-
Office Assistant Customer Service
2 weeks ago
Commerce, United States Oklahoma Flintrock Products LLP Full timeJob DescriptionJob DescriptionWe are seeking an Office Assistant Customer Service to join our team! You will perform clerical and administrative functions in order to drive company success.Responsibilities:Draft correspondences and other formal documentsPlan and schedule appointments and eventsGreet and assist onsite guestsAnswer inbound telephone...
-
FSQA Manager
5 days ago
Commerce, United States Revolution Foods Full time5743 Smithway Street Suite 103 Commerce, CA 90040, USA Description Major Duties and Responsibilities: Lead the on-site FSQA Technicians and oversee all daily procedures and processes regarding Food Safety and Quality performance. Oversee all aspects of daily FSQA duties across the operation, ensuring that our products meet or exceed food safety and quality...
-
Inventory Managment Analyst
4 days ago
Commerce, United States Sagebrook Home Full time***On-Site Position**COME GROW WITH US! EXCITING NEW OPPORTUNITIES!Our company philosophy is: We built the Sagebrook Home brand first with our people, not with customers. Because we believe the best way to meet and exceed the expectations of our customers is to hire and train great people, we invested in employees!Sagebrook Home, LLC has an immediate opening...
-
Inventory Managment Analyst
4 days ago
Commerce, United States Sagebrook Home Full time***On-Site Position**COME GROW WITH US! EXCITING NEW OPPORTUNITIES!Our company philosophy is: We built the Sagebrook Home brand first with our people, not with customers. Because we believe the best way to meet and exceed the expectations of our customers is to hire and train great people, we invested in employees!Sagebrook Home, LLC has an immediate opening...
-
Hardware Product Manager
2 weeks ago
Commerce, United States Acclaim Lighting Full timeAbout Us:Acclaim Lighting is at the forefront of the LED lighting industry, dedicated to creating and delivering cutting-edge, energy-efficient lighting solutions for exterior and interior applications. We pride ourselves on our commitment to innovation, customer service, sustainability, and enhancing the user experience through superior lighting...
-
Hardware Product Manager
2 weeks ago
Commerce, United States Acclaim Lighting Full timeAbout Us:Acclaim Lighting is at the forefront of the LED lighting industry, dedicated to creating and delivering cutting-edge, energy-efficient lighting solutions for exterior and interior applications. We pride ourselves on our commitment to innovation, customer service, sustainability, and enhancing the user experience through superior lighting...
-
Assistant Sales Manager
1 day ago
Commerce, United States G-III LEATHER FASHIONS Full timeAt Karl Lagerfeld Paris, our Assistant Managers directly help to drive our business success. They work directly with our Store Managers to promote operational effectiveness and ensure that customers are always our first priority. They take pride in delivering superior customer service and inspire associates to excel by being an exceptional role model. Our...
-
Family Planning Program Manager
12 hours ago
Commerce, United States JWCH Institute Full time**Position Purpose**: The Family Planning Program Manager is responsible for ensuring that the agency complies with and implements family planning programmatic requirements set by funding entities such as Essential Access Health (Title X) and the Family Pact Program. This includes, but is not limited to, assisting in planning and monitoring all operations...