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Publisher Onboarding Specialist

4 months ago

New York, United States LiveIntent Full time
About the job:

The Publisher Onboarding Specialist on the Publisher Development team will work closely with Customer Success and Sales teams to help support the onboarding and maintenance of LiveIntent's publishers. The Publisher Onboarding Specialist is expected to be a power user of LiveIntent's platform, reporting platforms and use his or her skills to troubleshoot new and existing clients. This position requires collaborating with multiple departments, attention to detail, providing excellent customer service, a positive professional attitude, and the ability to work in both a team environment and independently.

Responsibilities:
  • Serve as a technical resource for troubleshooting and maintenance efforts
  • Execute onboarding of net-new Publishers to the LiveIntent platform
  • Make recommendations to the account team on client enhancements
  • Monitor daily, monthly & quarterly publisher yield and goals
  • Suggest improvements to LiveIntent's platform, systems and process
  • Work with senior managers on various departmental initiatives, including reporting, client analysis, launching new products, and sales efforts
  • Work cross functionally with technical account managers, product teams and account teams in order to troubleshoot newsletter templates, ad tags, specific ads and reporting
Qualifications:
  • Experience in a customer facing role or internship
  • Basic knowledge of HTML, SQL, or JavaScript is a plus
  • Digital Media, AdTech, or Marketing Technology is plus
  • Extremely detail oriented, organized and process driven
  • Strong proficiency in Excel and the MS Office suite
  • Entrepreneurial spirit and curiosity to learn and succeed
At LiveIntent, we've introduced a hybrid workplace model to be present with one another, share learnings and collaborate through in-office partnerships. Our office is located at One World Trade Center, with easy transportation access and incredible NYC skyline views. For this role, you'll need to join us in the office 3 days per week (Tuesday, Wednesday & Thursday), but not every week is needed, you'll also get at least one "Work from Anywhere" week each month to enjoy some flexibility.

We support employee health and wellness by providing:
  • Comprehensive medical, dental, and vision coverage through two different providers with many plans being offered with 100% premium coverage for individuals and families, along with access to our 24/7 telemedicine provider Eden Health
  • Flexible PTO - We believe that time off to rest and recharge is important to all our employees and benefits everyone
  • One work from anywhere week each month to enjoy flexibility
  • Summer Fridays - Early dismissal to kick off your weekend
  • Access to BetterUp Care which focuses on the importance of mental fitness by providing confidential coaching and support to help build resilience and sustain well-being as we all navigate the ups and downs of work and life
  • Monthly wellness expense to use towards gym membership, subscription plan, fitness classes, or personal wellness
  • WFH expense reimbursement to ensure you are set up for success
  • 12 weeks of 100% paid parental leave from day one of employment for the birth or adoption of a child
  • Access to Alma and our Employee Assistance Program which offers confidential assessments, short-term counseling, referrals, and follow-up services to employees
  • Voluntary benefits such as Critical Illness, Accident and Hospital Indemnity Insurance, Pet Insurance and Identity & Fraud Protection
  • 401k program
We foster belonging, inclusion, and diversity (BID) to help you live your best work life with a common goal of creating a safe space for each other, spreading education, awareness, discussion, and supporting people throughout LiveIntent + beyond through:
  • Mid-year and annual performance and compensation review process
  • BID Framework which includes a diverse group of panel leaders, advocates, culture squad members and DEI Executive Committee
  • Educational Sessions
  • Weekly and quarterly employee engagement activities


About LiveIntent:

LiveIntent, one of the world's largest people-based marketing platforms, connects 2,500 publishing and advertising brands with over 250 MM verified people every month across all types of media. With the anonymized email address at the center of its industry-leading identity graph, LiveIntent provides brands with solutions that help them monetize, acquire, and retain real people, even where cookies don't work. LiveIntent enriches a brand's data, making it possible for them to deepen their understanding of their audiences, and more effectively market to people wherever they are present and paying attention. LiveIntent has offices located in New York, Berlin, and Copenhagen

Instilling diversity, a sense of belonging, and empowerment into LiveIntent's culture, core values, and vision is core to our success. Our BID framework and DEI Executive Committee gladly supports and provides individuals at the organization the chance to voice their opinions and feel heard in a space that is safe and welcoming.

LiveIntent is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, height, weight, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

The base salary for this position begins at $60,000 with a maximum salary opportunity of $75,000. When determining compensation for roles, we look at the qualifications needed for the position along with the mix of required and preferred skills/experiences, market data, and existing team equity. We rarely hire an individual into a position at the top of the salary band due to the belief that we are hiring people into roles that also challenge them to learn and grow. The band highlights that potential. We put an emphasis on growth and development through our performance and compensation reviews 2x a year in parallel with ongoing conversions with your manager throughout the year.

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