See more Collapse

Technical Account Manager

1 month ago

Jersey City, United States Dtcc Full time
Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:

The Report Hub Technical Account Manager partners with strategically important Report Hub Clients to gain an in depth understanding of their technical infrastructure and functional use of the RDS Report Hub service. This insight, along with a deep knowledge of the product and industry enables the RH TAM to act as a trusted advisor when adopting new functionality, finding opportunities for efficiencies, and providing support on critical issues. The RH TAM is responsible for improving the value of the Report Hub solution by acting as the primary point of contact for implementing new functionality, handling technical changes and supporting issues that may arise.

Your Primary Responsibilities:

Client facing.
  • Lead or coordinate the implementation of Report Hub projects driven by regulatory changes or the DTCC
  • Drive support issues if L1 and L2 teams need support
  • Track Product related functionality releases while communicating updates, providing guidance on implementation and validate proper client adoption through formal testing.
  • Provide updates to internal customers on voice of Client and overall health, ongoing initiatives, defects we're working through, new functionality they are embracing, etc.
  • Represent Report Hub Integration TAM at client service meetings
  • Build and maintain relationships with your clients
  • Lead regular Client operational efficiency meetings to review historical issues they have encountered, discuss initiatives and upcoming releases that may have an impact to their operational use of Report Hub.
  • by Identify technical and non-technical areas for improvement in the client's set-up, overall use of Report Hub and, and lead projects to address the required changes
  • Create and maintain Project and account plans for changes to the client's service
Internal
  • Escalate defects to appropriate DTCC and Sapient teams
  • Managed Services Implementation Governance, including but not limited to the following responsibilities: Supervise Integration operational best practice adherence, feasibility analysis of high priority client enhancement requests, Complex issue route cause analysis, continuous process improvements review
  • Consult with Integration PM and BA team on complex issues relating to client set-up / config and mapping completed during onboarding to trouble shoot issues
  • Build and maintain relationships with internal customers
  • Identify Process and technical areas for improvement in the Integration process and Product.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:
  • Minimum of 8 years of related experience
  • Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
  • Must have extensive client facing experience with proven ability to effectively manage client expectations and concerns
  • Must have a good Understanding of the end-to-end Institutional post trade Derivatives lifecycle
  • Working knowledge of EMIR/SFTR/CFTC/MAS/ASIC/MiFID trade reporting regulation highly desirable
  • Working knowledge of agile methodology an advantage
  • Must have experience with similar business/applications (e.g., Power BI, Sales Force, MSPP)
  • Experience with similar business/application messaging systems and protocols (e.g.,CSV, SQL, MQ, Sftp, MS azure, XLST) an advantage
  • Understanding of Vendor platform source system data format highly desirable

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

About the Team

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

The Derivatives Services Client Support Team looks after client queries for two platforms -TIW (Trade Information warehouse) and GTR (Global Trade Repository).

TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes - Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effective and efficient manner via a single platform. It is essential for managing systemic risk and providing regulators with unprecedented transparency into the market.

We have other current jobs related to this field that you can find below

  • Accounting/AP Manager

    2 weeks ago

    Jersey City, United States Synerfac Technical Staffing Full time

    Job DescriptionJob DescriptionWork for a wholesale food distributor located in Hudson County, NJ.Summary - Accounting/AP ManagerQualifications:-Proficient in EXCEL-Ability to multi-task & work independently-High level of accuracy, organization & attention to detail-Exceptional communication skills (both verbal & written) are required-Reliable, hardworking...

  • Technical Account Manager

    2 weeks ago

    Jersey City, New Jersey, United States Dtcc Full time

    Job Description Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you...

  • Manager, Financial Reporting

    4 days ago

    Jersey City, United States IPC Systems, Inc. Full time

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...

  • Senior Manager, Technical Accountant

    4 weeks ago

    Jersey City, United States Verisk Full time

    Job Description Join our Corporate Accounting team in our Jersey City office where we have a flexible hybrid work environment with 2-3 days per week in-office and 2-3 days per week remote. Develop robust documentation around SOX-compliant internal controls, and continuously ensure our internal controls are of best practice and in compliance with section...

  • Manager, Technical Accounting

    4 weeks ago

    Culver City, United States Sony Pictures Entertainment Full time

    SPE's Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external auditors, Tax and Internal Audit and assists in the preparation and retention of Financial Statement Information...

  • Manager, Technical Accounting

    4 weeks ago

    Culver City, United States Sony Pictures Entertainment Full time

    SPE’s Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external auditors, Tax and Internal Audit and assists in the preparation and retention of Financial Statement Information...

  • Manager, Technical Accounting

    3 days ago

    Culver City, United States Sony Pictures Entertainment Full time

    SPEs Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external auditors, Tax and Internal Audit and assists in the preparation and retention of Financial Statement Information and...

  • Cloud Technical Account Manager, Es

    3 weeks ago

    Jersey City, United States Amazon Web Services, Inc. Full time

    Bachelor’s Degree in Computer Science, Math, or related discipline, and 3+ years of equivalent work experience or 5+ years of related work experience. - 3+ years of technical engineering experience Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the...

  • Account Manager

    3 weeks ago

    Jersey City, United States Veolia Full time

    Company Description Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us. The collective expertise and passion of our people, combined with a broad portfolio of over 10,000...

  • Technical Account Manager

    4 weeks ago

    Kansas City, United States Multivac Full time

    Description Summary: Position will act as a central service resource for key account customers, acting as a liaison between customers and the service department. The Technical Account Manager (TAM) will be responsible for being aware of all service activities, issues, and projects within their defined customer accounts, as well as understanding and...

  • Technical Account Manager

    4 weeks ago

    Kansas City, United States The Ladders Full time

    Description Summary: Position will act as a central service resource for key account customers, acting as a liaison between customers and the service department. The Technical Account Manager (TAM) will be responsible for being aware of all service activities, issues, and projects within their defined customer accounts, as well as understanding and...

  • Account Manager

    4 weeks ago

    Jersey City, United States Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Account Manager

    4 weeks ago

    Jersey City, United States Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Account Manager

    4 weeks ago

    Jersey City, United States Veolia WTS Full time

    Job DescriptionJob DescriptionCompany DescriptionAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad...

  • Technical Account Manager

    4 weeks ago

    Garden City, United States Fisher's Technology Full time

    Fisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years. Fisher's is...

  • Manager Lease

    4 weeks ago

    Oklahoma City, United States Hertz Full time

    A Day in the Life: The Technical and Lease Accounting Manager will lead the Company’s lease accounting function and will also assist the Company’s technical accounting function with researching the accounting for various transactions including but not limited to debt offerings, securitizations, derivatives, and customer and supplier contracts. We expect...

  • Technical Project Manager

    4 weeks ago

    Jersey City, United States SkillStorm Full time

    SkillStorm is seeking a Technical Project Manager for our client in Jersey City, NJ. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets. Job Description: Position is and an Agile Project Manager of highly technical work in the Network Services group. Job requires experience in the basic PM skills...

  • Technical Account Manager-level 2

    3 weeks ago

    Jersey City, United States Neptune Retail Solutions Full time

    Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported...

  • Account Manager

    4 weeks ago

    Jersey City, United States HCL Technologies Full time

    Job Description (Posting). Job Responsibilities: Motivated individual who serves customers by selling products/services and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales leads and developing relationships. Adjusts content...

  • Manager Lease

    4 weeks ago

    Oklahoma City, United States Hertz Full time

    A Day in the Life: The Technical and Lease Accounting Manager will lead the Company’s lease accounting function and will also assist the Company’s technical accounting function with researching the accounting for various transactions including but not limited to debt offerings, securitizations, derivatives, and customer and supplier contracts. We expect...