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Patient Care Coordinator

2 months ago

Spanaway, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

ThePatient Care Coordinatoris responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic.

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 1448 NW Market Street, Seattle, WA

Primary Responsibilities:

  • Manage and submit daily request for referrals/authorizations
  • Maintain on-going and consistent tracking of all referrals/authorizations
  • Work with providers and staff to ensure completeness of documentation to facilitate the referral/authorization process.
  • Assist physicians, as required, in coordination of care for patients
  • Contact IPA and Health Plans to ensure prior approval requirements are met
  • Assemble information concerning patients clinical background and referral needs, per referral guidelines and provide appropriate clinical information to specialists
  • Ensure referral/authorizations are addressed in a timely manner
  • Review details and expectations about referrals with the patients
  • Act as point of contact for patients who raise questions and concerns about referrals/authorizations
  • Work collaboratively with Centralized Services to support patient needs
  • Establish and maintain relationships with service providers for patient coordination of care
  • Ensure work is being performed according to company policies, procedures, and standards
  • Provide high quality care and service excellence to our patients
  • Perform other administrative and clerical duties as assigned
  • Participate in a variety of department initiatives
  • Ensure all OSHA, HIPAA, and other regulations are followed
  • Follow proper reporting protocols for any compliance or incident reporting as needed
  • Maintain strict patient and employee confidentiality
  • Other duties and responsibilities, not specifically described, maybe defined or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management

What are the reasons to consider working for UnitedHealth Group?Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:uhgbenefits

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+year(s) of experience in customer service
  • 1+ year(s) of basic computer software experience

Preferred Qualifications:

  • 1+ year(s) of medical front desk experience
  • 1+year(s) of electronic medical record experience
  • 1+year(s) of health plan insurance experience

Washington Residents Only:The hourly range for Washington residents is$16.54 to $32.55per hour.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable.In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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