Guest Experience Supervisor
4 weeks ago
Roles & Responsibilities:
- Compiles comprehensive Resort Daily Summaries to facilitate seamless communication across all resort areas, enhancing efficiency and cohesion.
- Functions as a proficient liaison with the Incident Manager and Senior Leadership Team, ensuring clear and effective communication channels.
- Analyzes Key Performance Indicators (KPIs), guest reviews, and Key Employee Indicators (KEIs) to devise actionable improvement plans for the assigned department in close collaboration with Resort partners.
- Maintains oversight of designated resort areas, ensuring adherence to cleanliness and brand standards of the highest caliber.
- Identifies and addresses general park deficiencies, spearheading improvement projects to elevate Guest Satisfaction levels.
- Aligns with Park operations objectives and goals, contributing to areas such as guest obsession, marketing initiatives, special events, and enhanced experiences.
- Conducts daily Health and Safety inspections, fostering a culture of safety-first within the resort environment.
- Resolves escalated guest inquiries and complaints with finesse, prioritizing excellent guest service while safeguarding the interests of the business.
- Acts as a pivotal point of contact for operational concerns and emergencies within the department, ensuring swift and effective responses.
- Demonstrates flexibility and readiness to oversee the opening and closing procedures of all locations within the assigned department.
- Participates in the interviewing and hiring process for new frontline team members, contributing to the selection of exceptional Model Citizens.
- Takes ownership of personal growth by actively engaging in career development programs, collaborating closely with departmental leadership for continuous advancement.
- Twelve months of experience in hospitality management or equivalent education preferred.
- Tourist attraction experience a plus.
- Knowledge of point-of-sale automated systems is required.
- High school graduate or General Education Degree (or equivalent education and experience) is preferred.
- Must be willing to work flexible hours, including evenings, holidays, and weekends to support park operations.
- Excellent health care options (medical, dental, and vision that encourage preventative care).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Merlin Magic Pass for friends and family to enjoy the parks & attractions.
- Recognition Programs and Rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Pay Range:
From USD $40,000.00/Yr.
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