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Program Associate

3 months ago

Washington, United States Helios HR Full time

Our Client, N Street Village is hiring Program Associates

About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, DC. With comprehensive services addressing both emergency and long term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families.

Responsibilities:

  • Develop a positive rapport with each client through routine contact and communication
  • Assist with step up of the program to include setting out breakfast and lunch items, toiletries, laundry and shower items, activity sheets
  • Assist with closing the program down to include cleaning the day program areas
  • Serving meals
  • Conduct program intake and initial health wellness screenings
  • Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
  • Complete program documentation to include daily activity sheets, monthly reports, and incident reports as needed
  • Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
  • Immediately report serious incidents, allegations, and sensitive program information to the Program Manager
  • Work in collaboration with volunteers and partner agencies who are providing services to the women
  • Participate in program team meetings, staff meetings, supervision meetings as required
  • Build and maintain quality working relationships with colleagues, external and internal stakeholders
  • Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
  • Adhere to agency policies and procedures
  • Other duties as assigned

Required Qualifications:
  • Bachelor's degree and 1 year of direct social services experience, or
  • HS Diploma or equivalent and 2 years of direct social services experience, or
  • HS Diploma or equivalent and 5 years of work experience

Preferred Qualifications:
  • Experience working with vulnerable populations and the related issues of addiction and mental illness strongly preferred
  • Familiarity with DC' Homeless Management Information System (HMIS)
  • Knowledge of issues facing those who are experiencing homelessness or other vulnerable populations
  • Working knowledge of trauma
  • Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity
  • Experience with, or capacity to learn, data visualization techniques and software

Skills and Competencies:
  • Strong cultural competence, including excellent interactions and communication ability with a diverse population
  • Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
  • Ability to work independently
  • Possess crisis management skills
  • Excellent written and verbal communication
  • Detail oriented and analytical thinker
  • Practices reflect N Street Village's vision, mission and values.
  • Interactions are timely, responsive and courteous.
  • Actively engages in problem solving.
  • Seeks resolution of conflicts, shows respect and sensitivity for each person's individuality and preferences and the cultural/ethnic diversity of the people we serve.
  • Promotes and/or protects each person's rights, privacy and confidentiality.
  • Works collaboratively with others to accomplish goals/tasks.
  • Provides support to staff and the people receiving services and in accomplishing personal goals.
  • Demonstrates a commitment to high goals.
  • Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement.
  • Meets productivity standards.
  • Is organized, efficient, and effective.
  • Is responsive, flexible, reliable. And dependable.
  • Offers and accepts constructive feedback; encourages and supports others.
  • Ability to lift 25 pounds