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Education and Training Specialist

4 months ago

Tempe, United States Solari Corp Full time

The Job/What You'll Do:

The Education & Training Specialist I assist with the facilitation and tracking of Solari's educational programs. Assists with projects and efforts to improve overall organization performance and development. Facilitates education and training initiatives delivered through a variety of methodologies and tools that supports the overall strategic direction of the organization.

Responsibilities:

  • Assists in the facilitation of training programs and initiatives,
  • Training programs include but are not limited to Mental Health First Aid, SafeTALK and Solari department specific trainings to enhance employee abilities and skills set.
  • In collaboration with subject-matter-experts, assists with the rollout of developed content including Solari procedures and help guides.
  • Incorporates instructional techniques to develop training materials in various formats and suggests revisions when applicable.
  • Works alongside senior training specialist to adapt curriculum based on leaning style and desired outcome.
  • Training specialist to adapt curriculum based on learning style and desired outcome.
  • Creates an interactive training environment with the ability to simplify and break down complex training processes into manageable steps.
  • Tracks and reports on training outcomes and maintains training records.
  • Provides refresher training on current and new procedures as needed.
  • Tracks trainings on the Relias Learning Management System and implements administrative projects to support training and education initiatives.

Knowledge, Skills, and Abilities:

  • Well organized, detailed, and flexible self-starter.
  • Excellent presentation and public speaking skills.
  • Collaborative working style.
  • Superior customer service.
  • Ability to communicate clearly and concisely to diverse groups both small and large.
  • Team mentality - partnering effectively to drive culture and execute common goals.
  • Employee and customer focused.
  • Experience in instructional design, development, and tools, or the willingness to learn these skills, is a plus.

Education and Experience:

  • Associate's Degree or higher - Specifications: education, training, behavioral health, communications, or related field.
  • 1-2+ years of job-related experience,
  • Experience in crisis work; Experience in education, training and behavioral health, communications, or related fields; Familiarity with traditional and modern training methods, tools, and techniques.
  • Specifications: education, training, behavioral health, communications, or related field.
  • A comparable combination of education and/or applicable experience and/or training will be considered if candidate does not meet minimum requirements

Work Location: Hybrid Remote

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected into your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed)

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

  • Friendly work environment
  • Generous paid time off (PTO)
  • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
  • Competitive compensation
  • Convenient office locations and Hybrid Schedule
  • On-site fitness room free to all employees (Tempe Office)
  • Basic Life Insurance
  • Voluntary Life, Spouse, Child Insurance
  • Critical Illness w/free dependents
  • Critical Illness Spouse
  • Short Term & Long Term Disability- Starts first of the month after 90 days of employment
  • 401K & 401K Roth - Starts first of the month after 90 days of employment
  • United Pet Care
  • LifeLock for identity theft
  • LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.