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Customer Service Representative

2 months ago

Oviedo, United States Stevemanzano Full time

Benefits: 401(k) matching Bonus based on performance Paid time off Position Overview Join our winning team and embark on a rewarding career in the insurance industry As a Customer Service Representative at Steve Manzano State Farm Office, you will have the opportunity to establish meaningful customer relationships, provide exceptional service, and market our comprehensive range of insurance products. Be prepared to learn from industry experts and grow both personally and professionally in our supportive and collaborative work environment. Responsibilities: Establish and nurture customer relationships, ensuring customer satisfaction and loyalty. Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, claim submissions, billing clarification, and more. Develop leads, schedule appointments, and identify customer needs to offer tailored solutions and promote appropriate products and services. Learn from the best in the industry through coaching and mentoring, gaining valuable insights and skills to excel in your role. Embrace a diverse range of responsibilities, including building customer relationships, responding to inquiries, scheduling appointments, and marketing our products and services. Requirements: Must be able to speak fluent both English and Spanish Starting hourly base pay $19 plus bonus and commissions. Excellent interpersonal and communication skills, with a friendly and customer-focused attitude. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficient computer skills and the ability to navigate various software systems. Prior customer service experience is preferred but not required. Must be available to work the following schedule: M-F 8:30 AM - 5:00 PM 40 hours week ( WEEKENDS & ALL MAJOR HOLIDAYS OFF ) Join our team and make a difference in the lives of our customers while advancing your career. Apply now to become a valued member of our dedicated and supportive team. As an Agent Team Member, you will receive: Hourly pay PLUS bonus and commissions Team outings & Recreational Traveling Paid time off (vacation/personal/sick days) 401(K) Matching Growth potential/Opportunity for advancement within my agency If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. #J-18808-Ljbffr