Business Development Specialist

4 weeks ago

Philadelphia, United States Touchpoint Industries Full time

Job DescriptionJob Description

We are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Touchpoint's Culture

GOATS Not Sheep
We always bring our best and are known for excellence not apathy.

Winners Not Whiners
We find a way to win and are not victims of circumstances.

Players Not The Point
We are part of a team working for something bigger than any individual.

Contributors Not Consumers
We proactively help others and are not just entitled to our own interests.

The Catalyst Not The Clog
We grow and make things better, not slow them down.

Snipers Not Stragglers
We are focused on intentional impact and alignment, not just working and wandering.

Position responsibilities include:

  • Ability to create systems and processes
  • Teach users how to use and troubleshoot technology products
  • Maintain and improve customer relationships with check-ins and customer interviews
  • Respond to and resolve customer technical support issues via telephone, email, live chat, and remote access software
  • Participate in system roll out with client and IT staff, complete delegated tasks to meet deadlines, and ability to communicate with and encourage clients to do the same
  • Troubleshoot and maintain networking software and IT infrastructure products
  • Document all customer interactions in ticketing system
  • Manage clients and devices in Remote Access software
  • Troubleshoot hardware issues

Required experience and skillset include:

  • Windows operating systems, including basic Windows networking
  • Working technical knowledge of current network hardware, protocols, and standards
  • 1+ years of relevant experience preferred; willingness and desire to learn mandatory
  • Excellent communication skills, including ability to explain technical issues in user-friendly language to non-technical end users
  • Excellent phone Communication
  • Organizational skills and ability to work both independently and as part of a team
  • Demonstrated ability to quickly understand and learn new concepts

Flexible Office Hours

8:00am/8:30am - 4:00pm/4:30pm

Benefits:

Accruing PTO

Company DescriptionOur company is a fast-growing and fast-paced Tech company located in downtown Phoenixville. Employees are given the opportunity and space for personal growth by taking initiative, having attention to detail, and wanting to be part of the solution. We are passionate about hitting goals, serving others and celebrating the Wins. We like to help people by seeing areas of improvement and taking ownership in fixing the problem.Company DescriptionOur company is a fast-growing and fast-paced Tech company located in downtown Phoenixville. Employees are given the opportunity and space for personal growth by taking initiative, having attention to detail, and wanting to be part of the solution. We are passionate about hitting goals, serving others and celebrating the Wins. We like to help people by seeing areas of improvement and taking ownership in fixing the problem.

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