URBN Customer Success Specialist

1 month ago

Philadelphia, United States URBN Full time

Role Summary:

URBN is seeking a business focused, technology savvy, Customer Success Specialist to manage relationships for our marketplace programs. The Customer Success Specialist will work on the Marketplace Team within URBNs Direct to Consumer (DTC) division; a centralized group, tightly aligned with brands and IT, specializing in user experience, product management, testing & analysis, digital strategy, portfolio management and program management. The Customer Success Specialist is responsible for owning the account management process for the URBN Marketplace Program. This role will report to the Marketplace Program Manager within the DTC Marketplace Team.

Role Responsibilities:
  • Relationship Management Own the relationship with URBN marketplace partners post-onboarding. Answer questions, problem-solve issues, and assist with assortment additions, on a daily basis. Provide advice and guidance to ensure a successful and healthy partnership for both URBN and our partners.
  • Communicate Actively reach out to existing sellers on current business to help maintain a positive URBN/Seller relationship. Escalate any account management issues to the Marketplace Program Manager as they arise to maintain a good relationship status with existing sellers.
  • Analyze & Report Analyze Marketplace partner sales performance data using internal analytics tools to proactively identify areas of opportunity and work with the Marketplace Program Manager on enhancing business strategy.
  • Data Input Assist the onboarding team with functional tasks within internal systems and vendor software.
Role Qualifications:
  • BA/BS degree or relevant account management experience
  • Strong problem-solving and service orientation
  • Excellent communication and organization skills nothing slips by you or falls through the cracks
  • Proactive, self-motivated and goal-oriented
  • Experience within a customer service environment
  • Technical understanding of API integrations, data hierarchy and mapping
  • Passionate for the e-business sector, previous e-commerce/marketplace experience a plus
  • Previous experience with SaaS platform, Mirakl, a plus


The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

  • Client Success Coordinator

    1 week ago

    Philadelphia, Pennsylvania, United States URBN Full time

    Position Overview:URBN is in search of a business-oriented, tech-savvy Client Success Coordinator to oversee relationships within our marketplace initiatives. This role is part of the Marketplace Team in URBN's Direct to Consumer (DTC) division, a cohesive unit closely aligned with our brands and IT, focusing on user experience, product management, testing &...

  • URBN Client Relations Coordinator

    1 week ago

    Philadelphia, Pennsylvania, United States Urban Outfitters , Inc. Full time

    URBN Client Relations CoordinatorURBN is on the lookout for a business-oriented and tech-savvy Client Relations Coordinator to oversee partnerships within our marketplace initiatives. This role is pivotal in fostering strong connections with our clientele and ensuring their satisfaction.Key Responsibilities:Manage and nurture relationships with marketplace...

  • URBN Headquarters Cashier

    1 week ago

    Philadelphia, United States Urban Outfitters , Inc. Full time

    We are looking for a vibrant, people person to join our team at the URBN Headquarters in the historic Philadelphia Naval Yard! You would be responsible for helping to create an unparalleled dining experience, under guidelines set forth by management. Cashier, Customer Service, Retail, Grocery

  • Product Development Coordinator

    5 days ago

    Philadelphia, Pennsylvania, United States URBN Full time

    Job Summary:URBN is seeking a Product Development Coordinator to drive the day-to-day product development requirements for Anthro Living Home Textiles. The Product Development Coordinator will support the daily operational functions in all aspects of product development, from inception to style approval or drop.Maintaining key cross-functional relationships...

  • Product Development Coordinator

    5 days ago

    Philadelphia, Pennsylvania, United States URBN Full time

    Job SummaryURBN is seeking a Product Development Coordinator to drive the day-to-day product development requirements for Anthro Living Home Textiles. The successful candidate will support the daily operational functions in all aspects of product development, from inception to style approval or drop.This role requires strong cross-functional relationships...

  • URBN Headquarters Cashier

    6 days ago

    Philadelphia, United States Menus and Venues Full time

    Role Summary: We are looking for a vibrant, people person to join our team at the URBN Headquarters in the historic Philadelphia Naval Yard! You would be responsible for helping to create an unparalleled dining experience, under guidelines set forth by management. Providing excellent customer service by building customer relationships and fostering a...

  • Customer Success Specialist

    2 months ago

    Philadelphia, United States Force Brands Full time

    *** THIS IS NOT A POSITION WITH FORCEBRANDS *** Role Overview The mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety...

  • Customer Success Specialist

    3 months ago

    Philadelphia, United States ForceBrands Full time

    *** THIS IS NOT A POSITION WITH FORCEBRANDS ***Role OverviewThe mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety and...

  • Customer Success Specialist

    2 months ago

    Philadelphia, United States ForceBrands Full time

    *** THIS IS NOT A POSITION WITH FORCEBRANDS ***Role OverviewThe mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety and...

  • Customer Success Specialist

    3 days ago

    Philadelphia, Pennsylvania, United States NBME Full time

    Job OverviewPOSITION SUMMARYNBME is on the lookout for a Client Engagement Manager to join our Customer Success team. This role involves collaborating with medical institutions and health training programs, offering expertise in the effective use of assessment portfolios to enhance student learning outcomes. The ideal candidate will have a solid...

  • Ecommerce Operations Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Anthropologie Full time

    Role Overview:Anthropologie is seeking an Ecommerce Operations Specialist to elevate the overall digital shopping, delivery, and customer service experience for our clientele. This role is pivotal in supporting the objectives and initiatives of the Anthropologie and Terrain brands across various domains including customer service, fulfillment, logistics, web...

  • Customer Success Executive

    1 week ago

    Philadelphia, Pennsylvania, United States Jobot Full time

    Join a leading AI-driven service provider dedicated to enhancing the educational experience for students, faculty, and staff.Salary: $130,000 - $150,000 annuallyAbout Us:We are a software company focused on higher education, collaborating with over 150 institutions globally. Our solutions are tailored to assist colleges and universities in attracting,...

  • Client Success Onboarding Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Asset-Map Full time

    Join Our Team at Asset-Map - Onboarding SpecialistAsset-Map stands at the forefront of financial technology, transforming how advisors visualize financial data. We are in search of an Onboarding Specialist to significantly contribute to the expansion and influence of our platform on a global scale.Key Responsibilities:Master the Asset-Map platform and assist...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About the Company: Welcome to ROAR for Good, a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology, designed for bi-directional protection, aims to safeguard vulnerable employees at the touch of a button. By equipping sectors such as hospitality and healthcare with...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About ROAR for Good: ROAR for Good is a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology provides bi-directional protection, ensuring the safety of employees at the touch of a button. By equipping sectors such as hospitality and healthcare with wearable panic...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About ROAR for Good: ROAR for Good is a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology provides bi-directional protection, ensuring at-risk employees are safeguarded at the press of a button. By equipping sectors such as hospitality and healthcare with wearable...

  • Customer Success Manager

    1 month ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this role, you will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achieve Return on Investment, as `well providing optimal customer experience. You will have a...

  • Customer Success Strategist

    13 hours ago

    Philadelphia, Pennsylvania, United States Uniphore Technologies Inc. Full time

    Job SummaryUniphore Technologies Inc. is seeking a seasoned professional to lead our Customer Care team as the Director of Customer Experience. As a key member of our leadership team, you will be responsible for driving customer success and retention across our mid-market and enterprise clients.Key ResponsibilitiesHire, train, and retain a team of...

  • Manager - Customer Success

    3 months ago

    Philadelphia, United States The Ladders Full time

    About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...

  • Customer Success Associate

    2 weeks ago

    Philadelphia, United States 4 Walls Inc. Full time

    Job DescriptionJob DescriptionSalary: $45-50kThis role is ONLY open to candidates residing in the following states: DE, NJ, and PA.Customer Success AssociateDo you have a reputation for being the problem solver in the bunch? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer...