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Operations Specialist
4 months ago
Bouldering Project’s mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans. We’re driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health, friendship, and purpose.
Operations Specialists are our core hospitality team, responsible for welcoming and assisting the customers to Seattle Bouldering Project, as well as maintaining a clean, safe, and presentable facility. Individuals in this position will process transactions at registers, sell memberships and other services to customers, support our mission of positive customer experiences, and complete other unique customer service functions.
GENERAL RESPONSIBILITIES
CUSTOMER SERVICE, SALES, CUSTOMER ACCOUNTS
Welcomes all customers and introduces new climbers to the facility and rules.
Facilitate orientations.
Actively responds to customer needs, membership and event questions, inquiries, and feedback.
Provide customers with product, membership, and event information.
Processes purchases, membership, service and return transactions at the register in alignment with SBP customer service goals.
Identifies, researches, and resolves customer issues.
Engages with customers, providing assistance with climbing, orientation, and facility offerings.
CLEANING AND FACILITY MAINTENANCE
Maintains a clean, organized, and presentable facility and retail area for members and guests.
Maintains and stocks retail area.
Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention.
Maintains customer lost and found area, keeping the area organized and properly labeling lost items.
Works with the maintenance team and other staff to perform regular cleaning duties.
Follows opening and closing cleaning and facility procedures.
Other duties as assigned.
GROUP FACILITATION AND INSTRUCTION
Facilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, birthday parties, and event participants.
May participate in or instruct basic individual and group instruction
FACILITY SAFETY AND INCIDENT RESPONSE
Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
Provides safety to customers through instruction and orientation.
Ensures the safety of staff and customers via regular safety walkthroughs.
Responds to accidents and incidents following the Safety Manual and Protocol.
Administers first aid in accordance with Safety Manual and SBP Protocol.
Documents incidents through incident report log
$20 - $22.50 an hour
INTERPERSONAL CONTACTS
It is imperative to maintain excitement about the culture and community at the Seattle Bouldering Project. Operations Specialists are at the forefront of this aspect of the gym. Operations Specialists are the representative of the community supported by SBP and must conduct themselves accordingly.
WORKING CONDITIONS
Many duties require the availability to work a flexible schedule based on business needs and events, including evenings and weekends. Staff duties often occur before and after operating hours.
COMPENSATION
Pay band for Operations Specialist starts at $20. Additional benefits include free gym membership for employee and significant other, sick and safe time in accordance with local laws, retail discounts, 401k and life insurance for all employees, and healthcare and PTO is available for for full time employees (average of 30+ hours per week).
Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.
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