Customer Service Representative
3 weeks ago
Company Overview
Welcome to the cutting-edge world of VersaDesk, where innovation meets comfort, and workspaces transform into dynamic hubs of productivity. Our journey began with a focus on manufacturing computer furniture, primarily serving the education sector and office furniture markets. With over two decades of pioneering excellence in the computer furniture and ergonomics realm, VersaDesk stands as the undisputed leader in revolutionizing the way we work.
Our journey further evolved with the introduction of the desktop converter, a revolutionary product that has since become an industry standard. Owning both the design and utility patent for this groundbreaking innovation, we have been at the forefront of ergonomic solutions, providing users with the flexibility to seamlessly transition between sitting and standing. But innovation never sleeps at VersaDesk. We are thrilled to announce our latest leap into the future - a fusion of technology and functionality. Our new line of products integrates seamlessly with Alexa, allowing you to command your workspace with your voice.
At the core of our identity are values that resonate with every member of the VersaDesk family. Taking ownership of our responsibilities, staying committed to excellence, and ensuring unparalleled customer satisfaction are not just the principles but the very fabric of our culture. Honesty, accountability, and transparency are the guiding lights that drive our decisions and actions.
Join us on this journey to transform the way people work. Experience the thrill of a workspace that adapts to your needs, enhances your well-being, and reflects individuality. VersaDesk - where innovation meets tradition, and the future of work begins today.
Job Description
Versa Products Inc. is looking for an enthusiastic, team player to join our team and be a member of our Customer Service Department. A customer service rep for Versa strives to provide high quality work with attention to detail while working in a fast-paced environment. At Versa we value taking ownership, being committed and customer satisfaction. We are currently looking to fill a full-time position.
Duties and Responsibilities
- Responding to customer inquiries via phone, email or chat
- Resolving customer complaints and issues in a timely and efficient manner
- Providing information about products or services
- Processing orders and returns
- Maintaining customer records and updating account information
- Following up with customers to ensure their satisfaction
- Escalating complex or high-priority issues to management or subject matter experts as needed
- Providing feedback to management on ways to improve the customer experience
- Adhering to company policies and procedures
- Meeting performance goals, such as handling a certain number of customer interactions
- Bachelor's degree in Business, Communications, or a related field.
- Proven track record of at least 2+ years of experience in a customer service role.
- Strong knowledge of CRM systems such as HubSpot or Zendesk.
- Ability to work well under pressure.
- Ability to multitask.
- Ability to adapt and learn quickly.
- Excellent verbal and written communication skills.
- Proficient in Google sheets / Excel.
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