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Customer Care Associate

2 months ago

Sterling, United States Belfort Furniture Full time

Job Description

Job Description

****Please click on APPLY at the top of the screen and register as a First Time User on the next screen. Please also create a username and password for your profile and complete the application. If you have problems, please forward your resume to

HR@belfortfurniture.com. JOB DESCRIPTION : This is a full time opportunity in our Customer Care Call Center. The individual we are looking for must have a strong background in providing outstanding customer care and service solutions. The individual should be self-motivated with good follow-up skills and the ability to multi-task. MAIN REQUIREMENTS

: - 1-3 years of practical customer service, clerical, sales or other relevant experience preferably in a retail environment.

Call Center experience is a plus. - Experience in the furniture industry is highly preferred - This person must be people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver. - Proficiency in computers including retail systems and programs. - Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position. - Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner - Strong decision-making and problem solving skills - Ability to work in dynamic and high energy environment. - Ability to handle multiple responsibilities and balance customer priorities. SUMMARY OF RESPONSIBILITIES

: - Effectively manage large amounts of incoming calls - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem - Provide accurate, valid and complete information by using the right methods/tools - Handle highly escalated situations with grace and professionalism - Maintain a balance between company policy and customer benefit in decision making. - Handle issues in the best interest of the both customer and company - Resolve customer issues with minimal supervision. - Follow up with internal and external customers in a timely fashion. - Maintain accurate records by utilizing all available technology. BENEFITS : At Belfort, we understand that our employees work hard so we offer a competitive compensation structure and a generous benefits package. Our work environment is supportive, family-oriented and cooperative, because we all share the same goal of amazing customer satisfaction. Benefits include: -Medical, dental and vision insurance -401(K) retirement program -Voluntary Life and disability insurance -On-site corporate fitness center -Merchandise discount SCHEDULE : Tuesday - Saturday, 9:30am to 6:00pm. Possibility for overtime pay. HOURLY RATE : $15.00 to $16.00 (based on industry experience)

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