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Customer Service Sales Associate
2 months ago
At Dcgoodwill, we are committed to aligning your passion with purpose. As a Sales Associate, you will be the first point of contact for our retail customers, providing exceptional service and ensuring a vibrant shopping atmosphere.
Your role involves accurately processing all point-of-sale transactions and collaborating with team members in a dynamic environment to present merchandise effectively on the sales floor. You will also support the management team with operational sales tasks.
Key Responsibilities:
1. Demonstrate proficient cash handling skills, including making change and operating the cash register and payment processing machines.
2. Maintain a thorough understanding of our merchandise and respond to customer inquiries in a courteous and timely manner.
Additional Responsibilities:
1. Familiarize yourself with store security protocols and apply them as needed.
2. Conduct general housekeeping duties, including maintaining store cleanliness, sweeping, mopping, vacuuming, and dusting, including restrooms and dressing areas.
3. Perform other tasks as assigned by management, with no supervisory duties required.
Qualifications:
1. Strong communication skills with customers and team members.
2. Basic mathematical abilities.
3. Commitment to delivering outstanding customer service.
4. Capability to resolve customer complaints effectively.
5. Ability to stand for extended periods (up to 7 hours during an 8-hour shift) and lift up to 40 pounds regularly.
6. Basic knowledge of computer applications and internet usage.
7. A minimum of 6 months of relevant work experience.
Preferred Qualifications:
1. Previous experience in a retail setting.
2. Strong customer service skills.
3. Familiarity with cash register operations.