Customer Care Associate

4 weeks ago


Sterling, United States Belfort Furniture Full time
Job DescriptionJob Description

JOB DESCRIPTION:
This is a full time opportunity in our Customer Care Call Center. The individual we are looking for must have a strong background in providing outstanding customer care and service solutions. The individual should be self-motivated with good follow-up skills and the ability to multi-task.

MAIN REQUIREMENTS :
- Over one year of practical customer service, clerical, sales or other relevant experience preferably in a retail environment. Prior Call Center experience is a plus.
- Experience in the furniture industry is highly preferred
- This person must people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver.
- Proficiency in computers including retail systems and programs.
- Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position.
- Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner
- Strong decision-making and problem solving skills
- Ability to work in dynamic and high energy environment.
- Ability to handle multiple responsibilities and balance customer priorities.

SUMMARY OF RESPONSIBILITIES :
- Effectively manage large amounts of incoming calls
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Provide accurate, valid and complete information by using the right methods/tools
- Handle highly escalated situations with grace and professionalism
- Maintain a balance between company policy and customer benefit in decision making.
- Handle issues in the best interest of the both customer and company
- Resolve customer issues with minimal supervision.
- Follow up with internal and external customers in a timely fashion.
- Maintain accurate records by utilizing all available technology.

BENEFITS:
-Medical, dental and vision insurance (Our health insurance plans start at just $29 per paycheck)
-401(K) retirement program with company match
-Voluntary Life insurance
-Voluntary short and long-term disability insurance
-Merchandise discount

SCHEDULE:
Tuesday - Saturday 9:30am to 6:00pm

HOURLY RATE:
$16.00 to $17.50 (based on industry experience)


Tues - Sat 9:30am - 6:00pm
40

  • Sterling, United States Belfort Furniture Full time

    Job DescriptionJob Description****Please click on APPLY at the top of the screen and register as a First Time User on the next screen. Please also create a username and password for your profile and complete the application. If you have problems, please forward your resume to HR@belfortfurniture.com. JOB DESCRIPTION:This is a full time opportunity in our...


  • Sterling, United States Belfort Furniture Full time

    Job DescriptionJob Description****Please click on APPLY at the top of the screen and register as a First Time User on the next screen. Please also create a username and password for your profile and complete the application. If you have problems, please forward your resume to HR@belfortfurniture.com. JOB DESCRIPTION:This is a full time opportunity in our...


  • Sterling, United States Jushi Full time

    CUSTOMER CARE COORDINATOR The Customer Care Coordinator will be responsible for being a core member of our patients experience team. Customer Care Coordinators are responsible for receiving patients and visitors, ensuring they are compliant for building access as required by the state of Virginia Board of Pharmacy regulations. Badging visitors and ensuring...


  • Sterling, United States Jushi Full time

    Job DescriptionJob DescriptionCUSTOMER CARE COORDINATORThe Customer Care Coordinator will be responsible for being a core member of our patients experience team. Customer Care Coordinators are responsible for receiving patients and visitors, ensuring they are compliant for building access as required by the state of Virginia Board of Pharmacy regulations....


  • Sterling, United States Jushi Full time

    Job DescriptionJob DescriptionCUSTOMER CARE COORDINATORThe Customer Care Coordinator will be responsible for being a core member of our patients experience team. Customer Care Coordinators are responsible for receiving patients and visitors, ensuring they are compliant for building access as required by the state of Virginia Board of Pharmacy regulations....


  • Sterling, United States Amazon.com Services LLC Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...


  • Sterling, United States Hertz Full time $18

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. $18.25 per hour Qualifications: Strong oral and written communication...


  • Sterling, United States Hertz Full time $18

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. $18.25 per hour Qualifications: Strong oral and written communication...


  • Sterling Heights, Michigan, United States Jushi Full time

    Job Description CUSTOMER CARE COORDINATOR The Customer Care Coordinator plays a vital role in our patients' experience team. Responsible for welcoming patients and visitors, ensuring compliance with building access regulations set by the state of Virginia Board of Pharmacy. Also, badging visitors, verifying patients' medical card documents, and providing...


  • Sterling, United States 101 Mobility Full time

    _**We are seeking a Customer Care Representative to join our growing team! You will perform administrative and support functions to drive company success. **_ **Responsibilities include but not limited to**: Draft/develop clear and effective correspondences and other formal documents Plan and schedule sales evaluations and installations/service...


  • Sterling, United States Marshalls Full time

    JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with...


  • Sterling, United States Home Depot Full time

    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to...


  • Sterling, United States Home Depot Full time

    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to...


  • Sterling, United States JK Moving Services Full time

    Overview: Under the direction of the Customer Care Manager, provides service support to residential homeowners to coordinate and orchestrate the transfer of household goods from origin to destination. The Coordinator works as a liaison between the sales representative and the customer and coordinates all aspects of the residential move to ensure high quality...


  • Sterling, United States JK Moving Services Full time

    Overview: Under the direction of the Customer Care Manager, provides service support to residential homeowners to coordinate and orchestrate the transfer of household goods from origin to destination. The Coordinator works as a liaison between the sales representative and the customer and coordinates all aspects of the residential move to ensure high quality...


  • Sterling, United States Hertz Full time $18

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.$18.25 per hourThe key...


  • Sterling, United States Hertz Full time

    Job Description The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. $18.25 per...


  • Sterling, United States Hertz Full time

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. $18.25 per hour The key...


  • Sterling, United States Hertz Full time

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. $18.25 per hour The key...


  • Sterling, United States Hertz Full time

    Job Description The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. $18.25 per...