Client Service Representative
1 month ago
Practice: We at Northwest Animal Hospital have more than 90 years of combined experience, offering a wide range of veterinary services. Our caring staff provides many services to your furry friends, such as wellness exams, boarding, nail trimmings, surgical and dental services. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Credentialed Technician Competencies: Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities: Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements/Qualifications: Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered: Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range: USD $15.00 - USD $20.00 /Hr.
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Deerfield, United States Alera Group, Inc. Full timeOverview: Alera Group Midwest, formally known as GCG Financial LLC, is seeking a Client Service Representative to join their Property & Casualty team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight,...
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Deerfield, United States Alera Group Full timeAlera Group Midwest, formally known as GCG Financial LLC, is seeking a Client Service Representative to join their Property & Casualty team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight,...
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Deerfield Beach, Florida, United States Alera Group, Inc. Full timeClient Service Representative for Property and CasualtyWe are seeking a highly skilled Client Service Representative to join our Property and Casualty team at Alera Group Midwest. As a key member of our team, you will be responsible for providing exceptional day-to-day client service, anticipating client needs, and responding to client, producer, and account...
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Customer Service Representative
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Deerfield Beach, Florida, United States Alera Group, Inc. Full timeJob Title: Property and Casualty Client Service Representative (Hybrid)Alera Group Midwest, a leading provider of insurance and financial services, is seeking a highly skilled Client Service Representative to join their Property and Casualty team.Job Summary:The primary responsibility of the Client Service Representative will be to assist Account Managers...
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Deerfield Beach, Florida, United States Alera Group, Inc. Full timeOverview:Alera Group Midwest, a leading provider of insurance solutions, is seeking a skilled Client Service Representative to join their Property & Casualty team.As a key member of our team, you will have the opportunity to work with a dynamic group of professionals who are passionate about delivering exceptional client service.The primary responsibility of...
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Deerfield Beach, Florida, United States Insight Global Full timeJob OverviewWe are seeking a highly skilled Customer Services Representative to join our team at Insight Global. As a key member of our customer-facing team, you will be responsible for providing exceptional phone support to our clients.Key Responsibilities:Provide timely and effective phone support to customersAssist customers with automotive warranty and...
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Deerfield Beach, Florida, United States Alera Group, Inc. Full timeOverview:Alera Group Midwest, a leading provider of insurance solutions, is seeking a skilled Client Service Representative to join their Property and Casualty team.This is an exciting opportunity for a motivated individual to work in a dynamic environment where they can learn, grow, and make a positive impact.The successful candidate will be responsible for...
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Customer Service Representative
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Deerfield Beach, United States Mr Rooter Plumbing Full timeInitially, you'll team up with a more experienced customerservice representative to train on the knowledge and skills you'll need toperform. Once you are up to speed, you'll be the first point of contact inproviding an excellent experience for our cu Customer Service Representative, Customer Service, Representative, Retail, Plumbing
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Senior Accounting Associate
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