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Customer Service Representative

4 months ago

Anaheim, United States Rose International Full time

Date Posted: 06/05/2024

Hiring Organization: Rose International

Position Number: 465366

Job Title: Customer Service Representative

Job Location: Anaheim, CA, USA, 92807

Work Model: Onsite

Shift: 8:00AM to 5:00pm

Employment Type: Temp to Hire

Estimated Duration (In months): 4

Min Hourly Rate ($): 25.00

Max Hourly Rate ($): 25.00

Must Have Skills/Attributes: Customer Service, Manufacturing, MS Excel, MS Office, Windows 10

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements. **

Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.

Respond to customer inquiries regarding products, provide quotes and handle order entry.

Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.

Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.

Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.

Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.

Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

SKILLS & EXPERIENCE:

Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.

Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.

Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.