Associate Program Manager, Social Brand Reputation

3 weeks ago


San Francisco, United States Russell Tobin Full time




What are we looking for in our Associate Program Manager, Social Brand Reputation?

A GLOBAL ride-hailing service is looking to hire an Associate Program Manager.

Contract: 6 Months

Location: Remote (West Coast)

Pay: $35-39/ hourly

We are building a new team called the Social Brand Reputation Team. This role will sit under Global Community Operations on the Social Media Operations Response Team (SORT), but they will be closely tied to Global Marketing and Crisis Communications.

They will live and breathe social media focused on protecting the company's reputation. This role will have two main objectives:

  • Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
  • Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media

Responsibilities:

  • Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via the social media tool, Sprinklr, as well as occasionally natively monitoring platforms
  • Understand the full spectrum of customer care policies and processes
  • Liaison with Marketing and Comms on replies to influencer and viral posts
  • Bring an elevated lens of Marketing/Comms to customer care world
  • Manage key stakeholder conversations with senior level global leadership
  • Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liasioning with policy, etc.
  • Work with stakeholders and varied policies across the world, but specifically in the US, United Kingdom & Ireland, India, and Australia
  • Potential to be on-call

Requirements:

  • Minimum of 2 years of prior work experience, preferably in social media community management or related field
  • 4+ years of social media community management for a large brand with diverse issues
  • Project management: you have proven experience of managing multiple projects end-to-end in a fast-paced environment, with the ability to work to tight timescales
  • Ability to thrive in an ambiguous and flexible work environment
  • Bachelor's degree, preferably in Communications, Social Media or Public Relations
  • Social Listening and Software Proficiency in Sprinklr & Brandwatch
  • Influencer management experience
  • Previous experience managing Brands and Crisis in Social Media
  • Customer care operations experience
  • Strong communicator (both verbal and written); creative copy writing skills
  • Customer focus, empathy and business acumen to understand the customers needs and generate engaging conversations in Social Media
  • Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work
  • Highly organized and able to multi-task, whilst maintaining clear and proactive flow of communication
  • Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)
  • Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

#CB #LI-CS1



  • San Francisco, United States Russell Tobin & Associates Full time

    What are we looking for in our Associate Program Manager, Social Brand Reputation? A GLOBAL ride-hailing service is looking to hire an Associate Program Manager. Contract: 6 Months Location: Remote (West Coast) Pay: $35-39/ hourly We are building a new team called the Social Brand Reputation Team. This role will sit under Global...


  • San Francisco, United States SC Johnson Lifestyle Brands Full time

    Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth...

  • Social Media

    5 hours ago


    San Francisco, United States AccorHotels Full time

    __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time __vacancyopjusttionswidget.opt-Job Type__ Permanent __vacancyopjusttionswidget.opt-Brands__ Mondrian __vacancyopjusttionswidget.opt-Job Category__ Sales & Marketing __jobinformationwidget.freetext.LocationText__ __jobinformationwidget.freetext.ExternalReference__ From high-octane lobby socialising to...

  • Social Media Manager

    1 month ago


    San Diego, United States The Draw Shop, LLC (a Brand House Media Co.) Full time

    **Company Overview/Intro**: Step into the arena as our next Social Media Manager where you’ll spearhead the digital front for a powerhouse enterprise operating multiple home improvement businesses. This gig isn’t for the faint-hearted—it’s for a strategic, bold thinker who thrives in a fast-paced, competitive market. If you’ve got a knack for...


  • San Francisco, United States Kyte Full time

    About the RoleWe're on the lookout for a Social Media Manager who can craft compelling content, foster meaningful interactions, and drive engagement across all major platforms. You'll be the architect of our social media strategy, ensuring that every post reflects our brand's personality and resonates with our audience, and will have significant input into...


  • San Francisco, United States Tripoint Search Full time

    Location: San Francisco, California Type: Direct Hire Job #654 Senior Brand Manager LOCATIONS: New York, NY | Washington, D.C. | Palo Alto, CA | Los Angeles, CA | Seattle, WA THE ORGANIZATION: Top-Tier US-Based Law Firm COMPENSATION AND BENEFITS: Competitive base salary based on years of experience with competitive bonus structure, competitive paid time off,...


  • San Francisco, United States Kyte Full time

    About the Role We're on the lookout for a Social Media Manager who can craft compelling content, foster meaningful interactions, and drive engagement across all major platforms. You'll be the architect of our social media strategy, ensuring that every post reflects our brand's personality and resonates with our audience, and will have significant input into...

  • Social Media

    14 hours ago


    San Francisco, United States Saicon Consultants Full time

    Social Media & Influencer Marketing Manager Location:San Francisco (hybrid), CA Posted On: 04/26/2024 Requirement Code: 68023 Requirement Detail About This Team At Athleta, our mission is to empower women and girls to build confidence, strength and wellbeing through movement. This is the #PowerOfShe. About the Role Athleta’s social channels and presence...


  • San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time

    Job DescriptionJob DescriptionTemporary Program Manager needed to oversee residential programs that serve veterans in SF.  This is temporary, can be full or part time, there is no end date, position is open ongoing.  Expected assignment is 3 - 6 months.  Duties of this position include supervision of staff, oversight of programs, quality review, and the...


  • San Francisco, California, United States APCO Worldwide Inc Full time

    Founded in 1983, the company has created hundreds of games, including ground-breaking franchises Resident Evil, Street Fighter, Monster Hunter, Ace Attorney, Mega Man, and Devil May Cry.Manage content and conversations on social media channels for assigned brands and titles, including but not limited to Twitter/X, YouTube, Twitch, Instagram, Facebook,...


  • San Antonio, United States Brand Avenue Full time

    Job DescriptionJob DescriptionDescriptionAbout the Role:A Public Relations Assistant at Brand Avenue plays a vital role in supporting the public relations team in managing and enhancing the company's public image and reputation. This position involves assisting with various tasks related to media relations, communication strategies, and event...


  • San Antonio, United States Xpel Technologies Corp Full time

    Social Media and Content Manager (San Antonio, TX) Published On 9/7/2023 Location: San Antonio, TX Department: Marketing Reports to: Michael C Mejia Summary We are seeking adynamic, detail-oriented Social Media and Content Manager to join our growingMarketing team. The Social Media and Content Manager will play a critical rolein elevating XPEL's brand...

  • Social Media

    4 weeks ago


    San Francisco, United States Infotech Sourcing Full time

    Job DescriptionJob DescriptionSocial Media & Influencer Marketing Manager   Request ID: 8642-1 , Client: GAP  Duration: 6+ Months with scope of extension  Gap's Work Location: 2 Folsom (177)  Job Title: Marketing - Marketing ManagerAbout This TeamAt Athleta, our mission is to empower women and girls to build confidence, strength and wellbeing...

  • Social Media Manager

    4 weeks ago


    San Francisco, United States Amber Technologies, Inc. Full time

    Job Description: We are seeking an ambitious, social-savvy, and creative Social Media Manager to join us at Amber. This role is a unique opportunity to be at the forefront of electric vehicle repair, a rapidly changing industry that will play a critical role in the future of EV adoption. As Social Media Manager you will be responsible for planning,...

  • Social Media

    5 days ago


    San Francisco, United States Audigo Labs Full time

    The CompanyAudigo Labs enables effortless, mobile-centric audio and video creation: recording, mixing, editing, sharing, and multi-user collaboration. Audigo is a true one-stop-shop for today’s modern creators who want to produce great sounding audio and video content - anytime, anywhere. Audigo is currently looking to hire a Social Media & Marketing...


  • San Francisco, United States Nuvolum Full time

    Social Media Manager Paid & OrganicAbout UsNuvolum is a dynamic and innovative integrated Strategy, Marketing & PR Firm dedicated to producing outstanding results for our clients. We are seeking an innovative, talented, and motivated Social Media Manager to join our team and play a pivotal role in shaping our client's brand image and public perception. We...


  • San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time

    Job DescriptionJob DescriptionClinical Director for Residential Programs is responsible for oversight of the clinical aspects of agency's residential programs. Duties of this position include clinical supervision of residential programs clinical staff, assuring the proper functioning of the program, and the safety and well-being of the program...

  • Brand Manager

    8 hours ago


    San Antonio, United States NatureSweet Full time

    NatureSweetis the single-source solution for greenhouse-grown vegetables and is the #1 best-selling brand in snacking tomatoes. The largest vertically integrated agriculture company in North America, NatureSweet guarantees great-tasting produce year-round, both organic and conventional. Our vegetables are carefully grown, harvested, and packaged by more than...

  • Social Media Manager

    20 hours ago


    San Francisco, California, United States Revero Full time

    Revero is on a mission to reverse the autoimmune diseases epidemic. Revero integrates machine learning, personalized nutrition, and virtual care to address the root causes of disease. We have helped thousands of paying customers restore their health and live disease-free, and raised over $5 million from top-tier investors such as A16Z Scout and Goodwater...

  • Brand Manager

    19 hours ago


    San Antonio, United States NatureSweet Full time

    NatureSweet®is the single-source solution for greenhouse-grown vegetables and is the #1 best-selling brand in snacking tomatoes. The largest vertically integrated agriculture company in North America, NatureSweet guarantees great-tasting produce year-round, both organic and conventional. Our vegetables are carefully grown, harvested, and packaged by more...