Client Service Consultant

4 weeks ago

Omaha, United States Fiserv Full time
Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Client Service Consultant

What does a Client Service Consultant do at Fiserv?

You will be the primary liaison between the client and Fiserv Partner Solutions, serving as a trusted advisor, system consultant and market / industry expert responsible for the daily service relationship with the client. You'll ensure that the client's operational, product, and service needs are satisfied as well as be the first point of escalation and serve as a knowledge resource for less tenured client service analysts.

What you will do:
•Provide service support to both internal and external clients for specific products.
•Define and/or resolve moderately complex customer problems.
•Have full product service issue accountability, including incident reports, communication center notification, service records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
•Provide consultative servicing to meet client and company objectives.
•Control liability exposure, interpret, and communicate industry standards, update internal systems, communicate enhancements with expertise in product specific transactions, screens, and reports.
•Act in a supervisory role by training, developing, coaching, and guiding a team of analysts. Review pending items regularly with team members. Coach/Counsel on an informal basis.

What you need to have:
•High school diploma or equivalent. College degree preferred.
•3 years of business-to-business customer service experience.

•1+ years of industry experience in a customer facing role.

What would be great to have:

•Merchant ISO experience.
•Knowledge of Fiserv's products, platforms, systems, and operational areas.
•Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).


What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

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