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Programming Supervisor

4 months ago

The Colony, United States AVI-SPL Full time

Description:

Job Summary

The Programming Supervisor manages the delivery, development, and implementation of software solution for internal and external clients. This function includes resource management, delivery management, and service oversight of software projects installed on customer sites. The Programming Supervisor will be responsible for supervising technical employees to ensure software solutions are met for internal and external customers. This individual must have excellent multi-tasking and organization skills. Some travel maybe required in support of the job requirements.

Essential Duties and Responsibilities

  • Must have excellent customer management skills and ability to interact seamlessly with Sales and Technical staff.
  • Presents Programming capabilities to clients.
  • Participates and helps author Statements of Work (SOW) and may responds to Request for Proposal (RFP) if required.
  • Works with internal leadership to drive best practices, standards and methodology across the organization.
  • Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
  • Maintain close relationships with AVI-SPL business units, external vendors, and customers to ensure the team is up to date with current technologies and products.

Other duties assigned as needed

Skills and Abilities

Leadership

  • Demonstrated leadership and management skills in a team-oriented, collaborative environment.
  • Reinforces the AVI-SPL core values and programming standards and best practices.
  • Possess leadership qualities and skills that motivate team members to deliver a functional solution based on customer requirements.
  • Effectively present information and responds to a group of managers, customer or other employees.
  • Demonstrated leadership and management skills in a team-oriented, collaborative environment.

Management

  • Responsible for personnel management and managing adequate staffing levels.
  • Coordinates training and assessment of employees and new hires.
  • Participate in the interviewing and hiring process of new employees.
  • Investigates and resolved complaints received regarding services performed.
  • Setup, maintain and update quality assurance procedures used by department.
  • Ability to handle sensitive and confidential information.

Communication

  • Must have clear and professional communication skills (written and oral) both internally and externally
  • Demonstrated customer service focus and client communication skills.
  • Ensures Change Management processes are followed.

Technical / Critical Thinking / Problem Solving

  • Excellent strategic thinking and structured problem-solving skills.
  • Ability to read, analyze and interpret general business / professional documentation, technical procedures and standards.
  • Responsible for maintaining client overall satisfaction and ensure contract project goals are accomplished.
  • Ability to balance multiple tasks with changing priorities.
  • Ability to work and think independently and ensuring to meet deadlines.
  • Strong organizational skills and excellent attention to detail.
  • Proficient in software IDEs to be able to conduct code reviews and ensure the programming deliverables of others are met.
  • Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat.

Education and/or Experience

  • Minimum High School Diploma or equivalent.
  • A four-year degree and/or minimum 3 - 5 years experience with software in similar or related field (Construction, Audiovisual, Telecommunications) preferred.
  • Experience in a global and/or complex matrix business environment is desirable.
  • Experience developing and implementing business processes and streamlining operations.
  • Experience with Crestron, AMX, Extron or other AV programming is desirable.
  • Experience with object orientated programming languages is desirable.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Direct Reports

  • This position does have direct reports

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary