Client Care Coordinator

2 months ago

Woodland, United States Fourth and Hope Full time
Fourth & Hope is a faith based organization with more than 38 years of experience in providing services and facilities that benefit the homeless population of Yolo County.
Fourth & Hope's mission is to feed, clothe, shelter, and facilitate recovery for those in need and to show the love of Jesus Christ in words and actions.

We provide a safe, welcoming environment to all and do not discriminate against any protected classes. Fourth & Hope values diversity, equity, and inclusion throughout our programs. We operate under Charitable Choice where everyone is welcome.

We have an amazing culture that values the contributions of each and every staff member in our program. We hope you will consider joining us in this meaningful and rewarding work.

This is not just a job, it is a life changing career
We are currently seeking to fill the role of Client Care Coordinator. In this role you will help clients in their journey toward self- sufficiency and permanent housing through role modeling and trauma-informed support using the values, principles, and tools of the Housing First model and other industry best practices by:
1. Coordinating the basic needs, health, and welfare of program participants.
2. Assisting participants in developing healthy basic living skills.
3. Providing engagement, basic assessment screenings, and resource and referral information related to education, employment, housing, mainstream benefits, physical/behavioral healthcare, and other needs as identified; and
4. Assisting with community integration and transportation needs.

Our compensation and benefits show how much we value our team.
  • Medical paid at 100% for employee
  • Dental and Vision Plans available
  • 401K plan with company match up to 4% of earnings
  • Paid Vacation

Position Details: Client Care Coordinator
Location:Woodland, CA
Hours: Graveyard Shift, Full time, Midnight - 8:30 AM
Compensation: $18.00 per hour

Essential Duties:
  • Assist participants with intake and orientation to the program and community.
  • Accurately monitor and document the self-administration of medications; ensure proper storage of all medications and maintain accuracy of participant medication chart.
  • Assist residents with arranging own appointments and transportation.
  • Assist with resource and referral needs related to case management activities, including education, employment, legal, housing, health and wellness, etc.
  • Assist residents with referrals and appointments with community resources, coordinating these efforts with other program staff.
  • Assist/arrange and/or provide resident transportation for appointments.
  • Assist with daily room checks and/or searches.
  • Collaborate with the case management team to meet residents' personal care needs.
  • Maintain accurate and up-to-date records.
  • Ensure that the group living atmosphere remains respectful and positive by interacting with residents in an empathetic, respectful, and motivational manner and serving as a role model when providing them with support and assistance in problem solving and encouraging them to take responsibility for their lives.
  • Monitor the safety and security of participants and the facility.
  • Maintain resident confidentiality and high ethical standards.
  • Prepare for and participate in staff meetings.
  • Complete required training.
  • Monitor and ensure ongoing health and safety standards, including facility cleaning and sanitation.
  • Perform other duties as assigned by the program manager or leadership team.
  • Assist residents with program orientation and daily needs such as medications and transportation.
  • Assist residents to develop basic living skills and those necessary to successfully integrate into the community.
  • Other duties as assigned by leadership

Requirements:
Knowledge of:
  • Principles and practices of leadership, motivation, team building and conflict resolution
  • Principles of business writing and basic presentations.
  • Proper grammar, spelling, punctuation, and composition of participant and agency documents.
  • Office procedures, business mathematics application, computer office equipment and procedures, and statistical record keeping methods.
  • Operation of standard office equipment.
  • Pertinent Federal, State and local laws and regulations.
  • Principles and procedures of record keeping, reporting, and filing systems.
  • Principles and practices of residential programs.
Ability to:
  • Be empathetic, respectful, and motivational, while encouraging residents to take responsibility for their lives.
  • Demonstrate high professional / ethical standards and work well with others as part of the treatment team.
  • Acts as a positive role model, providing residents with guidance and support.
  • Take initiative and problem solve.
  • Communicate clearly and concisely, both orally and in writing.
  • Monitor, assess, evaluate and resolve community conflict issues.
  • Coordinate program activities with participants and staff.
  • Respond to requests and inquiries from participants and public.
  • Maintain confidentiality.
  • Follow policy and adhere to procedures.
  • Work with a diverse population and various cultural backgrounds.
  • Operate and maintain data entry systems utilized for program outcomes, reporting, such as HMIS, Kareo EHR, AVATAR, Apricot, CalOMS, etc. if applicable.
  • Provide services that meet Culturally and Linguistically Appropriate Services (CLAS) Standards, that are respectful of and responsive to each person's culture and communication needs, and take into account the client's cultural health beliefs, preferred language(s), health literacy levels, and other communication needs.

Education/ Work Experience:
Any combination of experience and training that would likely provide the required knowledge and abilities in qualifying. A typical way to obtain knowledge and abilities would be:
  • High school diploma or GED.
  • Knowledge of the helping professions.
  • Ability to relate maturely and professionally with diverse and marginalized populations.
  • Preferred qualifications include knowledge and/or experience with addictions and co-occurring disorders.

Physical Demands:
Essential and marginal functions may require maintaining physical condition necessary for sitting or standing for prolonged periods of time in both indoor office and external program environment; occasional bending and stopping, typing and operating assigned equipment. Reasonable accommodations for physical requirements will be considered and made on a case by case basis. Requests for reasonable accommodation may be made to human resources.

Special Requirements:
  • Must possess current and valid California driver's license, including a driving record acceptable to F&H insurance company.
  • Must be insurable by F&H insurance carrier.
  • Must meet minimum requirements to access and use program data entry systems.
  • Be available for call-back to program as needed.
  • Provide required proof of legal right to work in the United States.
  • Must provide T.B. clearance from a medical professional.
  • Must provide DMV print out.

Fourth & Hope is an equal opportunity employer.

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