Manager, Credit

2 weeks ago

Wilton, United States Melissa & Doug Full time

Imagine working for a company with a mission you can truly believe in, a playful and energetic culture, a talented team of coworkers, and a bright future Melissa & Doug, the toy company committed to igniting imagination and a sense of wonder in all children so they can discover their passions and purpose, is looking for a Manager Credit & Collections. In this role, you'll be an essential part of creating thoughtfully designed toys that encourage children to see the extraordinary in the ordinary, the possible in the impossible.

ROLE OVERVIEW
As Manager Credit & Collections, you will be responsible for enforcing the credit policy and overseeing the specialty customer collections and deduction operations. You should be able to analyze and interpret financial statements, negotiate tactfully, monitor team performance, and provide regular feedback and coaching. This role reports to the Director, Accounting.

RESPONSIBILITIES:

  • Develop and administer the Collections department's policies and procedures
  • Take active role in reducing DSO and past due collections balances
  • Work cross functionally to resolve collections issues and improve operational efficiency
  • Monitor team performance and provide reporting on team's key performance indicators
  • Perform ongoing monitoring of credit worthiness based on a credit investigation and financial analysis for new and existing customers
  • Lead order-to-cash technology enhancement projects
  • Lead AR subledger period close processes and provide insights
  • Develop and maintain reporting for senior leadership to communicate key performance indicators
  • Miscellaneous duties as assigned
QUALIFICATIONS:
  • Bachelor's degree in finance, business, or related field required
  • Minimum four years of previous experience in collections or in a related field
  • Prior experience at a public company is preferred.
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Strong knowledge of complex ERP Systems (e.g., Oracle, SAP, NetSuite, or similar)
  • ERP implementation experience preferred
  • Accounting experience/knowledge is a plus
  • Strong data analysis skills
  • Experience leading a successful team required
  • Ability to constructively engage with sales teams to mitigate credit risk while also prioritizing growth
  • Self-motivated with desire for continuous improvement
  • Ability to manage multiple deadlines
  • Able to analyze problems and strategize for better solutions
  • We expect all associates to model teamwork and collaboration, organizational awareness, be results focused and to have a growth mindset

OUR STORY
It all started in 1988 with a boy, a girl, and a dream to make meaningful toys that would inspire hands-on, imaginative play. From classic wooden toys to realistic pretend play sets, Melissa & Doug makes well-crafted toys that are developed with care to be passed down from generation to generation or shared family to family. Whether it's creating high-quality toys that are made to last, planting trees to restore the resources we use, or ensuring our products encourage open-ended play for all kinds of kids, we're on a journey to make the world a better, more sustainable place.. While the company approaches $1 billion at retail annually, the quality of every toy, the experience of every child, and the trust of every parent remains at the center of everything we do. To learn more about our mission and commitment to sustainability, go to MelissaAndDoug.com

Melissa & Doug proudly goes beyond being an equal opportunity employer, we work hard to sustain and enhance the natural and organic inclusivity that is fostered every day, by every associate. We don't do this because anyone tells us this is important, we do it because we genuinely want every person who comes to work here to be treated with respect and dignity and to be comfortable being their most authentic, genuine selves.

We hire for character, kindness, humanity, and experience . . . therefore, all qualified applicants will receive consideration for employment without regard to race; religion; age; sex; national origin; color; ancestry; physical, mental, or learning disability; sexual orientation; transgender status; gender identity and expression; veteran or military status; along with any and all other legally protected characteristics. In that light, we will provide reasonable accommodations consistent with applicable law as it relates to disability and religious beliefs/practices.

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