Collections Specialist

2 weeks ago

Wilton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for a diligent Collections Specialist to join our team within the Wholesale Distribution industry, based in Wilton, Connecticut. This role involves managing customer credit applications, maintaining accurate records, and handling customer inquiries in a timely manner. This position offers a long-term contract employment opportunity.

Responsibilities:

• Oversee the collection processes for accounts that are overdue by 180 days or more.
• Utilize accounting software systems such as SAP and Oracle to maintain a comprehensive record of all collection activities.
• Manage the accounts receivable process to ensure the prompt and accurate collection of payments.
• Employ effective customer service skills to resolve customer inquiries and issues.
• Process customer credit applications with accuracy and efficiency.
• Conduct deduction processes as necessary to manage outstanding balances.
• Monitor customer accounts regularly and take appropriate action when needed.
• Maintain accurate customer credit records, updating information as required.
• Collaborate with other team members to ensure all processes are completed in a timely and efficient manner.
• Utilize excellent problem-solving skills to handle any issues that may arise in the collections process.• Minimum of 3 years of experience in a Collections Specialist role or similar position within the Wholesale Distribution industry
• Proficiency in Accounts Receivable (AR) management
• Demonstrable knowledge of collection processes and procedures
• Exceptional customer service skills with a focus on relationship building and conflict resolution
• Experience in managing deductions and understanding their impact on both customer accounts and overall business operations
• Ability to communicate effectively with both internal and external stakeholders
• High level of accuracy and attention to detail in all financial and customer record keeping
• Proficient in using standard office software and systems, including databases and spreadsheets
• Strong problem-solving skills and the ability to make sound decisions under pressure.

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