Customer Experience Representative

2 months ago


San Antonio, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at San Antonio International Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position is $16.00 / hr with bonus opportunity on a monthly basis. An additional dollar in pay will be provided when working between the hours of 11pm - 7am ($17.00 / hour).

This position is located at 9559 Airport Blvd San Antonio TX 78216

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

This is a full time (40 hours per week) position working the following schedule:

Monday OFF

Tuesday OFF

Wednesday OFF

Thursday 2pm-1am

Friday 2pm-1am

Saturday 2pm-1am

Sunday 2pm-1am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 years of customer service or sales experience in retail, guest services, or hospitality
  • Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


  • San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...


  • San Antonio, Texas, United States Texas Global Consulting Full time

    Job OverviewWe are seeking a highly motivated and results-driven Sales and Customer Experience Representative to join our dynamic team at Texas Global Consulting. As an Account Representative, you will play a critical role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop Key Sales Skills: Master the art...


  • San Antonio, Texas, United States Community Care Partners Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Community Care Partners. As a Patient Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless patient experience.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to patients,...


  • San Antonio, Texas, United States Thalman Enterprises, Ltd. dba K. Charles & Co. Full time

    Job Summary:K Charles & CO Salons and Salon Syzygy, a leading provider of luxury salon services, is seeking a highly skilled and customer-focused Front Desk Concierge to join our team at Thalman Enterprises, Ltd. dba K. Charles & Co.Key Responsibilities:Greet and welcome guests, ensuring a positive and memorable experienceSchedule appointments and manage...


  • San Jose, United States Snap-on Full time

    SUMMARY: The Customer Experience Representative helps grow top-line sales by driving the customer experience. In addition, the Customer Experience representative supports operational excellence by supporting process conformity and improvement. You should have hands-on experience interacting with customers via phone, email, and web chat to determine their...


  • San Jose, United States Snap-on Full time

    Overview: SUMMARY: The Customer Experience Representative helps grow top-line sales by driving the customer experience. In addition, the Customer Experience representative supports operational excellence by supporting process conformity and improvement. You should have hands-on experience interacting with customers via phone, email, and web chat to...


  • San Marcos, United States Ace Relocation Systems Full time

    Who we are: We are a family owned & operated moving & storage company with over 36 years of experience. Our dedication to excellence is second to none! We enable global relocation and storage logistics and have 10 office locations allowing us to cham Customer Experience, Representative, Experience, Customer Service, Retail, Transportation


  • San Antonio, Texas, United States NRG Energy Full time

    Job SummaryNRG Energy is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesCustomer Service: Respond...


  • San Antonio, Texas, United States Vericast Full time

    About VericastVericast is a leading marketing solutions company that accelerates profitable revenue growth for thousands of businesses.Job SummaryAs a Customer Service Representative, you will play a key role in delivering exceptional customer experiences. You will be responsible for providing top-notch customer service, assisting clients and customers with...


  • San Ramon, California, United States European Wax Centers Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Customer Experience Representative to join our team at European Wax Centers. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide personalized service...


  • San Ramon, California, United States European Wax Centers Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Customer Experience Representative to join our team at European Wax Centers. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide personalized service...


  • San Antonio, Texas, United States Event Network Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at The Alamo Gift Shop. As a Sales Associate, you will be responsible for providing exceptional guest service and creating memorable experiences for our visitors.Key ResponsibilitiesProvide exceptional guest service and ensure a positive shopping experience for all...


  • San Antonio, United States Inclusively Full time

    Inclusively is partnering with a leading broadband connectivity company and cable operator to hire a Customer Service Representative. Please note: this role is NOT an internal position with Inclusively but with the partner company. PAY RATE - $20.00 per hour! Contingent Start Date: January 12, 2024 13 Weeks Paid Training: Tuesday thru Saturday Night and...


  • San Diego, California, United States BluPeak Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Representative to join our team at BluPeak Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members, while also driving business growth and revenue.Key ResponsibilitiesMember Service and SupportProvide...


  • San Antonio, United States Fresh Success Marketing Group Full time $42,000 - $54,000

    Job DescriptionJob DescriptionThe primary objective of the Customer Care Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.Our Customer Care Representative is an on-site role available to start...


  • San Antonio, United States Fresh Success Marketing Group Full time

    Job DescriptionJob DescriptionThe primary objective of the Customer Care Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.Our Customer Care Representative is an on-site role available to start...


  • San Antonio, United States Fresh Success Marketing Group Full time $42,000 - $54,000

    Job DescriptionJob DescriptionThe primary objective of the Customer Care Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.Our Customer Care Representative is an on-site role available to start...


  • San Antonio, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 1001 located at 4535 Fredericksburg Rd STE 105 San Antonio, TX 78201. The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking...


  • San Antonio, Texas, United States Toll Brothers Inc Full time

    Toll Brothers, a leading luxury home builder in the US, is seeking a seasoned professional to lead its Customer Care Department. As a key member of the team, the Construction Customer Care Manager will be responsible for ensuring that customer needs are met and exceeded. The ideal candidate will have a strong background in customer service, operations...


  • San Antonio, United States BUGCO Full time

    Mon-Sat Hours may vary but are usually from 8 am to 5:30 pm with occasional after-hours events. Salary: $14.00 - $15.00 Per hour Date posted: August 10, 2024 Position title: Customer Relations Representative Full Job Description BUGCO Pest Control is looking for someone to assist in our continued growth by assisting in Brand Marketing, Social Media, and...