Senior On-Site Service Specialist Hospitality

2 weeks ago

Cleveland, United States Veracity Full time
Senior On-Site Service Specialist Hospitality
Parma, OH, United States, 44130
06 Months
Shift timings: 8:00AM to 5:00PM (Mon to Fri)

Summary:
Distributes and handles incoming and outgoing mail/faxes, including folding and inserting documents into envelopes.
This position requires frequent sitting, standing, and walking without assistance.
Some occasional lifting of 50lbs or more with assistance.
Must be able to speak, read and write fluently in English.
The ideal candidate will possess the following traits: Reliability, punctuality, and time management skills.
We are looking for someone who is a team player, can handle working in a fast pace environment, and has a basic understanding of Microsoft word, Excel, and Outlook.
Basic computer skills are important as they will be tracking information on the computer.

Responsibilities:
Provides consistent and high quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders as well as maintains cleanliness standards for kitchens, equipment and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate break down times. Office maintenance, including, but not limited to: trash removal, cleaning, ordering and restocking kitchens, pantries, supplies, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration.
•Ensure excellent and professional client service at all times.
•Lead in coordinating meeting rooms and events.
•Ability to train team members on responsibilities and tasks associated with the position.
•Conference room, function and event set-ups/ break downs (tables, chairs, podiums, and divider wall adjustments, including setting up catered food, ice, refreshments, cups, plates, plastic ware, napkins, etc.).
•Undertake general waiting and service duties of food and beverages.
•Follow hygienic food and beverage handling procedures.
•Provide general assistance in cleaning kitchen and function areas, as directed.
•Manage conference/hospitality calendar, greet clients and guests.
•Conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds).
•Flip chart, white boards and cork board set-up and assembly.
•Food preparation set-up & break down for client meetings, parties & company events.
•Maintaining kitchens and cleaning kitchen equipment including coffee machines, refrigerators, microwaves, ice machines, etc.
•Loading dishwasher with items used by the client personnel.
•Ordering and keeping track of inventory for supplies, food, beverages, etc. for kitchens, conference rooms and pantries.
•Maintain occasional cleaning duties as needed in the office or building locations (i.e. trash removal, dusting, cleaning and restocking restrooms break rooms, sweeping and mopping floors, vacuuming, window washing).
•May perform general clerical, copy center, mail and delivery duties such as distributing office supplies, packages, fax transmissions and mail to company personnel and/or designated drop-off points as required.
•Performs other job duties as assigned.

Requirements:
- Requires high school diploma, GED and 1 -2 years of experience or equivalent experience in a related field.
- Some related copy job experience is preferred.
- May require valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.

KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service skills
- Good PC skills
- Good organizational skills and ability to prioritize
- Mathematical and filing skills
- Ability to use office machines and technical equipment

Skills:
Mail Processing
Basic Computer Skills
Hospitality

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS:
- Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information
- Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs.
Walking between buildings may be necessary.
- Moderate dexterity
- regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

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