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Risk Withdrawals Operations Lead

2 months ago

Hoboken, United States DraftKings Full time

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re on an exciting growth trajectory and are seeking a dynamic Risk Withdrawal Lead to head up a talented team of Risk Ops Associates who create world-class experiences for our customers and make a real impact on our increasingly global business. In this pivotal role, you’ll oversee investigations into escalated customer issues, potential fraud, and suspicious activity across DraftKings' core verticals.

What you’ll do as a Risk Withdrawals Lead

  • Mentor and develop associates regularly through continuous feedback, check-ins, and ongoing mentorship. 

  • Analyze fraud trends and make recommendations for future fraud prevention processes. 

  • Leverage various internal and external tools, systems, and reports to analyze withdrawals data and suspicious activity.

  • Review player deposit and withdrawal transactions for potential fraud or to proactively recommend different options.

  • Work closely with Risk Operations teams and Customer Experience teams to obtain requested player documents and resolve player restrictions.

  • Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.

  • Ensure compliance with anti-money laundering, including Know Your Customer (KYC) and gaming regulations.

  • Provide recommendations supported by data in implementing new fraud alerts and controls.

  • Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed.

What you’ll bring

  • 3+ years of relevant experience in a withdrawal fraud or risk operations role. 

  • At least one year of management experience leading a team of employees.

  • Basic SQL experience is required, Intermediate experience is preferred.

  • Self-motivated, organized, and analytical thinker with a desire to thoroughly investigate potentially fraudulent customer behavior using critical data points.

  • Competence with Zendesk & Microsoft Office product suite. Intermediate Excel skills are required. 

  • A Bachelor's Degree in Criminal Justice or Sociology will be considered a plus.

#LI-CC1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 68,800.00 USD - 86,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.