Service and Instrument Install Administrator

4 weeks ago


Benicia, United States CareerBuilder Full time

The Service and Instrument Install Administrator (SIIA) provides exceptional administrative support to in house, field sales, and the service organization. Utilizing a thorough understanding of Bio-Rad offerings and practices, the SIIA offers solutions that aid and facilitate a unique customer service experience. In addition, the SIAA will be the face of the company through written and vocal interactions with all levels of customers which range from low to high level managers of organizations.
Responsibilities

Perform related duties as assigned by the supervisor.
Process service contract renewals.
Create and maintain instrument service opportunities for in-house and field service.
Maintain Instrument Entitlements, perform quarterly audits to ensure instruments have the appropriate
Entitlements.
Review, and audit work orders for completeness and accuracy prior to submitting billings for field service.
Invoice process for billable service related events.
Internal and Instrument order processing.
Email queue maintenance and responding promptly to the customers inquires and see through to resolution.
Handling and resolving the customer complaints for the benefit of the organization.
Coordinate and schedule instrument orders and provide White- Glove experience for our customers.
Communicating and coordinating with multiple teams to resolve high level and complex customer issues.
Qualifications

High school diploma or GED required. Associate degree preferred.
SAP, SFDC experience desired.
Excellent verbal and written communications skills, logical and analytic thinking, ability to multi-task, and to problem solve.
Strong Customer service, negotiation, conflict resolution, leadership, project management, time management, and verbal and written communication skills.
Working knowledge of the MS- Office suite, especially Excel.

About Bio-Rad:

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

Agency Non-Solicitation:

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

#J-18808-Ljbffr



  • Benicia, United States Essel Environmental Full time

    Essel Skilled Trades is seeking a Maintenance Mechanic with Valve Experience.What you'll be doing:New installation, retrofit and repair pressure, temperature, differential transmitters, and general process instrumentation pressure, and process control instrumentation at customer's facilitiesCalibration of field instruments such as level, pressure, and...


  • Benicia, United States Essel Full time

    Job DescriptionJob DescriptionEssel Skilled Trades is seeking a Maintenance Mechanic with Valve Experience.What you'll be doing:New installation, retrofit and repair pressure, temperature, differential transmitters, and general process instrumentation pressure, and process control instrumentation at customer’s facilities.Calibration of field...


  • Benicia, United States Essel Environmental Full time

    Essel Skilled Trades is seeking a Maintenance Mechanic with Valve Experience.What you'll be doing:New installation, retrofit and repair pressure, temperature, differential transmitters, and general process instrumentation pressure, and process control instrumentation at customer's facilitiesCalibration of field instruments such as level, pressure, and...


  • Benicia, United States Maritime Administration Full time

    Summary This position is located in the Reserve Fleet, Office of Fleet Program Management, Office of the Deputy Associate Administrator for Federal Sealift, Office of the Associate Administrator for Strategic Sealift, Maritime Administration (MARAD). The mission of the Reserve Fleet activity (Fleet) is to maintain custody of numerous ocean-going...


  • Benicia, United States Aerzen USA Corporation Full time

    Job DescriptionJob DescriptionDescription:Join a rapidly growing team with a dynamic company culture!Who we are:Aerzen USA Corporation is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries,...

  • HVAC Service Manager

    3 weeks ago


    Benicia, California, United States ABM Full time

    Annual Salary: $120,000.00 to $160,000.00 per year US DollarsThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.Benefit...


  • Benicia, California, United States Essel Full time

    Essel Skilled Trades is seeking a Maintenance Mechanic with Valve Experience. What you'll be doing: New installation, retrofit and repair pressure, temperature, differential transmitters, and general process instrumentation pressure, and process control instrumentation at customer’s facilities. Calibration of field instruments such as level, pressure,...


  • Benicia, United States ABM Industries Full time

     Annual Salary:  $120,000.00 to $160,000.00 per year US DollarsThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.  You may be eligible to participate in a Company incentive or bonus program. ...


  • Benicia, United States ABM Industries Full time

    Pay: $74.00/hr. to 84.94/hr. (Union Scale) (as listed on the job requisition)The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.  Responsibilities: Completes assigned preventive maintenance and reactive maintenance...

  • Field Engineer

    4 weeks ago


    Benicia, United States Orion Talent Full time

    Description Position Details: Title: Field Engineer Location: Benicia, CA Shift: Day shift Compensation: $90-$100K depending on experience Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K) Travel: 75% travel Position Description: The Field Engineer, Power Delivery role, will provide direction and assistance to the work group to...

  • Preservation Servicer

    4 weeks ago


    Benicia, United States US Maritime Administration Full time

    **Duties**: **As the Preservation Servicer, you will**: - Support the implementation of the Reserve Fleet's Storm Water Pollution Prevention Plan (SWPPP) including inspecting coatings conditions and potential pollution sources such as leaking machinery. - Install and maintain Best Management Practice (BMP) measures to support the SWPPP such as drain...


  • Benicia, United States Power Plus Full time

    _**Are you one of those rare people who as skilled at customer service as you are at laying out a temporary power project on a construction site? Do you like the idea of visiting different job sites throughout the day and helping your customers achieve their goals? Are you above average in the planning and organization department? If so, we should...

  • Utility Worker

    1 month ago


    Benicia, United States APS West Coast Inc Full time

    Job DescriptionJob DescriptionThis is a Union position. You will be required to sign up with the Teamsters Union Local 853 during onboarding if selected for this role. There is a starting pay rate of $19.63 with the step progression to $21.44 after 60 probationary days. There are a lot of bid opportunities available thereafter. You will need to pass a back...


  • Benicia, United States Innovations in Nutrition and Wellness Full time

    Job Details Description Essential Functions: To ensure the quality and safety of the product will include, but not be limited to: Operate as the lead point of contact for outside Contract Manufacturers specific to customer account management between INW ProForm Laboratories and Cal-Pack, serving as the link of communication between the Contract Manufacturer,...

  • General Laborers

    1 month ago


    Benicia, United States DES Builders Full time

    Full Job Description We are a construction company in Benicia, CA. We are looking for General Labor employees. Individuals with a knowledge of concrete framing/finishing or asphalt prep/installation a plus. Must have a clean driving record. Responsibilities include but are not limited to: - Load and deliver materials from the warehouse to the work site -...

  • Solar Advisor

    4 weeks ago


    Benicia, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Plumber

    4 weeks ago


    Benicia, United States Oak Plumbing Full time

    Job DescriptionJob Description We are looking for a motivated individual who is committed to improvement and development of their professional skills. We primarily provide service to residential properties. To be able to not only figure out what the problem is but what caused it so we can prevent it from happening again. To build multiple options and help...

  • Account Coordinator

    3 days ago


    Benicia, United States APS West Coast Inc Full time

    Job Description Job Description AMPORTS has been a leader in the global automotive service industry for over 60 years. With multiple locations in the United States and Mexico, AMPORTS is one of the largest auto processors in North America. We believe in a perpetual commitment to quality, safety, operational excellence, and customer satisfaction.Our purpose...

  • Account Coordinator

    5 days ago


    Benicia, United States APS West Coast Inc Full time

    Job Description Job Description AMPORTS has been a leader in the global automotive service industry for over 60 years. With multiple locations in the United States and Mexico, AMPORTS is one of the largest auto processors in North America. We believe in a perpetual commitment to quality, safety, operational excellence, and customer satisfaction. Our purpose...

  • Peer Mentor

    1 day ago


    Benicia, United States Kyle Hyland Foundation for Teen Support Full time

    **Peer Mentor** **Salary** $20-23 per hour **Job Type** Part-time (approximately 12 hours per week during Summer (2-5pm Tues-Fri), ramping to 25-30 hours per week in the Fall) **ABOUT US** **ABOUT THE POSITION** - **PURPOSE**_ - **ESSENTIAL JOB FUNCTIONS**_ - Provide general support, mentoring and supervision of teens at the Hyland Teen Center -...