Patient Service Representative

3 weeks ago

South Bend, United States HealthLinc Full time

**Patient Service Representative**

**Department:** Administration **Location:** South Bend, IN

Benefit Highlights:

* Low Health Insurance Premiums

* Retirement Plan with a company match

* Life Insurance

* Generous (Paid Time Off) PTO and Holiday Pay

For more, see our website:

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

**JOB RESPONSIBILITIES:**

* Greets public, staff, and others in a professional and courteous manner.

* Schedules patients and checks them in and out for their appointments.

* Verifies and updates insurance information at every patient visit.

* Receives, screens and routes calls to appropriate destination.

* Accepts payments, issues receipts, and updates journal as needed.

* Coordinates with providers on patient prescription refills as needed.

* Registers new patients in accordance with policies and procedures.

* Runs Automatic Eligibility Verifications.

* Follows up with Voice mail messages and setting appointments.

* Maintains general knowledge of HealthLinc Patient Resources.

* All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).

* Performs other duties as assigned.

**Level 2 (in addition to above)**

* Generates patient demographic sheet and route slip for each medical visit.

* Posts patient payments for Medical/Dental.

* Performs financial intakes on all referred patients as needed.

**Level 3 (in addition to above)**

* Closes medical/dental encounters daily.

**REQUIRED QUALIFICATIONS:**

**Education/Training**

* High School diploma or equivalent

**Experience**

* At least 1-3 years of healthcare administrative experience (not required but highly preferred)

**Skills/Job Requirement**

* Strong customer service skills

* Excellent written and verbal communication skills

* Proven ability to work well in a team environment

* Basic math skills needed to process simple payments

* Strong organizational and time management skills

* Ability to remain flexible and adaptable

**Technology Skills**

* Computer and software skills (Freesia, EHR, Online Sources, etc.)

* Multi-line telephone and other office equipment such as printers, fax machines, etc.

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